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Search: subject:"Service familiarity"
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The value of a smile : does emotional performance matter more in familiar or unfamiliar exchanges?
Gabriel, Allison S.
;
Acosta, Jennifer D.
;
Grandey, Alicia
- In:
Journal of business and psychology
30
(
2015
)
1
,
pp. 37-50
Persistent link: https://www.econbiz.de/10010505001
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