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~person:"De Keyser, Arne"
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De Keyser, Arne
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Managing service quality : MSQ ; an international journal
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Customer intentions to ivoke
service
guarantees
: do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
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