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When does a service guarantee work? : the roles of the popularity of
service
guarantees
and firm reputation
Jin, Liyin
;
Huang, Yunhui
;
He, Yanqun
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 272-285
Persistent link: https://www.econbiz.de/10011556082
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