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~subject:"Invoke intentions"
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Invoke intentions
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Service guarantees
5
Garantie
4
Warranty
4
service guarantees
3
Beschwerdemanagement
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Beziehungsmarketing
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Complaining behavior
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Complaint management
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Customer dissatisfaction
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Customer service
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E-commerce
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Electronic Commerce
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Kundenservice
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Relationship marketing
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Reputation
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Service failures
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Service recovery programs
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customer satisfaction
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service quality
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B-to-B-Marketing
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Business-to-business marketing
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Competitive advantage
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Conjoint analysis
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Conjoint-Analyse
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Corporate reputation
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Cultural identity
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Cultural orientation
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Customer charters
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Dienstleistungsmarketing
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Dienstleistungssektor
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De Keyser, Arne
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Larivière, Bart
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Van Vaerenbergh, Yves
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Managing service quality : MSQ ; an international journal
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Customer intentions to ivoke
service
guarantees
: do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
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