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  • Search: subject:"Service interaction"
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Year of publication
Subject
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service interaction 4 Dienstleistungsqualität 3 Service quality 3 Consumer behaviour 2 Customer satisfaction 2 Konsumentenverhalten 2 Kundenzufriedenheit 2 complaint behaviour 2 customer behaviour 2 customer empathy 2 customer service 2 electronic-worth-of-mouth 2 emotional intensity 2 failed service interaction 2 information quality 2 service failure 2 usability 2 website quality 2 Benutzerfreundlichkeit 1 Beschwerdemanagement 1 Beziehungsmarketing 1 Business ethics 1 Business services 1 COVID-19 1 Complaint management 1 Coping strategy 1 Coping-Strategie 1 Coronavirus 1 Crisis management 1 Customer service 1 Dienstleistung 1 Dienstleistungssektor 1 Digital Services 1 Digital Transformation 1 Digital platform 1 Digitale Plattform 1 Digitale Services 1 Digitale Transformation 1 EU-wide specialisation 1 Emotion 1
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Online availability
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Free 8 CC license 1
Type of publication
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Article 7 Book / Working Paper 1
Type of publication (narrower categories)
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Article in journal 4 Aufsatz in Zeitschrift 4 Article 3 Research Report 1
Language
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English 7 German 1
Author
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Abend, Neele Inken 2 Abu Zaid, Mohammed Khair Saleem 2 Al-Manasra, Excimirey Amer 2 Nuszbaum, Mandy 2 Qutaishat, Fadi Taher 2 Aquino, Richard 1 Baker, Paul 1 Doan, Tin 1 Fisk, Raymond P. 1 Foster-McGregor, Neil 1 Geiger, Manuel 1 Hamdan, Qusay 1 Johannes, Koenen 1 Juan Vigaray, María D. de 1 Leitner, Sandra M. 1 Meyer, Michael 1 Petros Sebhatu, Samuel 1 Qi, Hongxia 1 Robra-Bissantz, Susanne 1 Schricker, Julia 1 Stehrer, Robert 1 Strobel, Thomas 1 Vermeulen, Jurgen 1 Vieweg, Hans-Günther 1 Yagafarova, Anastasia 1 de Juan Vigaray, María D. 1
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Published in...
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Administrative Sciences 1 Administrative Sciences : open access journal 1 Arab Economic and Business Journal 1 Arab economic and business journal 1 HMD Praxis der Wirtschaftsinformatik 1 The service industries journal 1 Tourism and hospitality research : THR 1 wiiw Research Report 1
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Source
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ECONIS (ZBW) 4 EconStor 4
Showing 1 - 8 of 8
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Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel; Hamdan, Qusay; Fisk, Raymond P. - In: The service industries journal 44 (2024) 9/10, pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
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An experimental study of how missing employee empathy in failed service interactions affects empathetic customers' ewom-giving behaviour
Abend, Neele Inken; de Juan Vigaray, María D.; … - In: Administrative Sciences 13 (2023) 5, pp. 1-19
study investigates customer-employee reciprocity related to a failed service interaction and its meaning as a predictor of …
Persistent link: https://www.econbiz.de/10014333267
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Homestay businesses' strategies for adapting to and recovering from the COVID-19 pandemic : a study in Vietnam
Doan, Tin; Aquino, Richard; Qi, Hongxia - In: Tourism and hospitality research : THR 23 (2023) 2, pp. 213-225
Persistent link: https://www.econbiz.de/10014293833
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An experimental study of how missing employee empathy in failed service interactions affects empathetic customers' ewom-giving behaviour
Abend, Neele Inken; Juan Vigaray, María D. de; … - In: Administrative Sciences : open access journal 13 (2023) 5, pp. 1-19
study investigates customer-employee reciprocity related to a failed service interaction and its meaning as a predictor of …
Persistent link: https://www.econbiz.de/10014318720
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Wie aus digitalen Services Wert entsteht: Interaktionen richtig gestalten
Geiger, Manuel; Robra-Bissantz, Susanne; Meyer, Michael - In: HMD Praxis der Wirtschaftsinformatik 57 (2020) 3, pp. 385-398
In der digitalen Wirtschaft finden sekündlich mannigfaltige digitale Interaktionen zwischen Anbietern und ihren Kunden statt. Sie entscheiden über die Auswahl von Produkten und Dienstleistungen und werden daher für Unternehmen zu einem wesentlichen Erfolgsfaktor. Trotzdem fehlt es bislang in...
Persistent link: https://www.econbiz.de/10014503618
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The Relation between Industry and Services in Terms of Productivity and Value Creation
Baker, Paul; Foster-McGregor, Neil; Johannes, Koenen; … - 2015
The share of manufacturing in GDP is declining, whereas the share of services – and business-related services in particular – is rising in almost all advanced economies. However, as these industries are mutually dependent in various ways this study focuses on the manufacturing sector as a...
Persistent link: https://www.econbiz.de/10012100140
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Investigating the Impact of Website Quality on Consumers' Satisfaction in Jordanian Telecommunication Sector
Al-Manasra, Excimirey Amer; Abu Zaid, Mohammed Khair Saleem - In: Arab Economic and Business Journal 8 (2013) 1/2, pp. 31-37
quality and service interaction) of four major Jordanian telecommunication organizations on the consumer's satisfaction …
Persistent link: https://www.econbiz.de/10011936875
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Cover Image
Investigating the impact of website quality on consumers' satisfaction in Jordanian telecommunication sector
Al-Manasra, Excimirey Amer; Abu Zaid, Mohammed Khair Saleem - In: Arab economic and business journal 8 (2013) 1/2, pp. 31-37
quality and service interaction) of four major Jordanian telecommunication organizations on the consumer's satisfaction …
Persistent link: https://www.econbiz.de/10011821712
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