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Search: subject:"Service interaction"
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Dienstleistungsqualität
17
Service quality
17
service interaction
13
Consumer behaviour
10
Customer satisfaction
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Beziehungsmarketing
9
Dienstleistungssektor
9
Relationship marketing
9
Service industry
9
Service interaction
8
Dienstleistung
6
Services
6
Dienstleistungsmarketing
5
Services marketing
5
Customer integration
4
Kundenintegration
4
Service Interaction
4
Artificial intelligence
3
Künstliche Intelligenz
3
Meta-analysis
3
Robot
3
Roboter
3
Attitude
2
Behavior
2
Beschwerdemanagement
2
Bibliometrics
2
Bibliometrie
2
Business ethics
2
Business services
2
Cleaning
2
Commercial cleaning
2
Complaint management
2
Customer service
2
Dignity
2
Domestic work
2
Ethics
2
Ethik
2
Ethnicity
2
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Online availability
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Undetermined
22
Free
8
CC license
1
Type of publication
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Article
31
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
23
Aufsatz in Zeitschrift
23
Article
3
research-article
3
Hochschulschrift
1
Research Report
1
Thesis
1
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English
30
Undetermined
2
German
1
Author
All
Abend, Neele Inken
2
Abrantes, Manuel
2
Abu Zaid, Mohammed Khair Saleem
2
Al-Manasra, Excimirey Amer
2
Casaló, Luis V.
2
Dettmers, Jan
2
Doan, Tin
2
Flavián Blanco, Carlos
2
Nuszbaum, Mandy
2
Qutaishat, Fadi Taher
2
Ranjan, Kumar Rakesh
2
Rossmann, Alexander
2
Sugathan, Praveen
2
Alexandra Cruz, Sofia
1
Aquino, Richard
1
Babin, Barry J.
1
Baker, Paul
1
Belanche, Daniel
1
Belk, Russell W.
1
Bridge, R. Gary
1
Brock, Jürgen Kai-Uwe
1
Brown, Keith G.
1
Chi, Chi-hung
1
Choi, Hwansuk Chris
1
Clark, Moira K.
1
Cluley, Robert
1
Cruz, Sofia Alexandra
1
Darrat, Aadel A.
1
Fan, Alei
1
Fernández, Carlos
1
Fisk, Raymond P.
1
Foster-McGregor, Neil
1
Geiger, Manuel
1
Ha, Sejin
1
Hamdan, Qusay
1
He, Zeya
1
Hong, Liang
1
Hu, Yaou
1
Huang, Ran
1
Johannes, Koenen
1
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Institution
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Dr. Rainer Hampp <Firma>
1
Published in...
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The service industries journal
4
International journal of hospitality management
2
Administrative Sciences
1
Administrative Sciences : open access journal
1
Arab Economic and Business Journal
1
Arab economic and business journal
1
Empirische Personal- und Organisationsforschung
1
Employee Relations
1
Employee relations
1
HMD Praxis der Wirtschaftsinformatik
1
Human relations
1
International Journal of Culture, Tourism and Hospitality Research
1
International journal of business process integration and management : IJBPIM
1
International journal of contemporary hospitality management
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of destination marketing & management
1
Journal of global information management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of service research
1
Journal of service theory and practice
1
Management revue : MRev
1
Public management review
1
Service Science
1
The journal of services marketing
1
Tourism and hospitality research : THR
1
management revue. Socio-economic Studies
1
wiiw Research Report
1
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ECONIS (ZBW)
24
EconStor
4
Other ZBW resources
3
RePEc
2
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33
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date (oldest first)
1
Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
Saved in:
2
An experimental study of how missing employee empathy in failed service interactions affects empathetic customers' ewom-giving behaviour
Abend, Neele Inken
;
de Juan Vigaray, María D.
; …
- In:
Administrative Sciences
13
(
2023
)
5
,
pp. 1-19
study investigates customer-employee reciprocity related to a failed
service
interaction
and its meaning as a predictor of …
Persistent link: https://www.econbiz.de/10014333267
Saved in:
3
Homestay businesses' strategies for adapting to and recovering from the COVID-19 pandemic : a study in Vietnam
Doan, Tin
;
Aquino, Richard
;
Qi, Hongxia
- In:
Tourism and hospitality research : THR
23
(
2023
)
2
,
pp. 213-225
Persistent link: https://www.econbiz.de/10014293833
Saved in:
4
An experimental study of how missing employee empathy in failed service interactions affects empathetic customers' ewom-giving behaviour
Abend, Neele Inken
;
Juan Vigaray, María D. de
; …
- In:
Administrative Sciences : open access journal
13
(
2023
)
5
,
pp. 1-19
study investigates customer-employee reciprocity related to a failed
service
interaction
and its meaning as a predictor of …
Persistent link: https://www.econbiz.de/10014318720
Saved in:
5
The dark side of artificial intelligence in services
Belanche, Daniel
;
Belk, Russell W.
;
Casaló, Luis V.
; …
- In:
The service industries journal
44
(
2024
)
3/4
,
pp. 149-172
Persistent link: https://www.econbiz.de/10014551088
Saved in:
6
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
7
Spoken service language for customer well-being in a transformative service context : residential aged care
Scerri, Madalyn Anne
;
Presbury, Rajka
- In:
Journal of service theory and practice
34
(
2024
)
4
,
pp. 543-570
Persistent link: https://www.econbiz.de/10015055433
Saved in:
8
Consumers' ethical perceptions of autonomous service robots in hotels
Lin, Boyu
;
Lee, Woojin
;
Wise, Nicholas
;
Choi, Hwansuk Chris
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 964-974
Persistent link: https://www.econbiz.de/10014633805
Saved in:
9
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
10
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
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