Search Results - subject:"Service interaction"

Wie aus digitalen Services Wert entsteht: Interaktionen richtig gestalten

Geiger, Manuel; Robra-Bissantz, Susanne; Meyer, Michael - In: HMD Praxis der Wirtschaftsinformatik 57 (2020) 3, pp. 385-398

In der digitalen Wirtschaft finden sekündlich mannigfaltige digitale Interaktionen zwischen Anbietern und ihren Kunden statt. Sie entscheiden über die Auswahl von Produkten und Dienstleistungen und werden daher für Unternehmen zu einem wesentlichen Erfolgsfaktor. Trotzdem fehlt es bislang in...

Persistent link: https://www.econbiz.de/10014503618

Rethinking nonprofit service disintermediation through service communication interactions

Mitchell, Sarah-Louise; Clark, Moira K. - In: Journal of service management 33 (2022) 4/5, pp. 758-773

Persistent link: https://www.econbiz.de/10013325758

Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses

Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110

Persistent link: https://www.econbiz.de/10013271321

How does discrimination occur in hospitality and tourism services, and what shall we do? : a critical literature review

Zhou, Lingxu; Liu, Jingyu; Liu, Deguang - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1037-1061

Persistent link: https://www.econbiz.de/10013164524

An improvement or a gimmick? : the importance of user perceived values, previous experience, and industry context in human-robot service interaction

Hu, Yaou - In: Journal of destination marketing & management 21 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10013041367

Artificial intelligence in services : current trends, benefits and challenges : editorial

Flavián Blanco, Carlos; Casaló, Luis V. - In: The service industries journal 41 (2021) 13/14, pp. 853-859

Persistent link: https://www.econbiz.de/10012695293

One-voice strategy for customer engagement

Singh, Jagdip; Nambisan, Satish; Bridge, R. Gary; … - In: Journal of service research 24 (2021) 1, pp. 42-65

Persistent link: https://www.econbiz.de/10012426761

The role of customer-task fit between service interaction and value co-creation : evidence from China

Hong, Liang; Yu, Hongyan; Yu, Yubing; Liang, Peipei; … - In: Journal of global information management 29 (2021) 6, pp. 1-15

Persistent link: https://www.econbiz.de/10012614609

Non-voluntary service interaction from a service logic perspective : children and value co-creation

Lindqvist, Katja; Westrup, Ulrika - In: Public management review 22 (2020) 12, pp. 1781-1798

Persistent link: https://www.econbiz.de/10012312818

The Relation between Industry and Services in Terms of Productivity and Value Creation

Baker, Paul; Foster-McGregor, Neil; Johannes, Koenen; … - 2015

The share of manufacturing in GDP is declining, whereas the share of services – and business-related services in particular – is rising in almost all advanced economies. However, as these industries are mutually dependent in various ways this study focuses on the manufacturing sector as a...

Persistent link: https://www.econbiz.de/10012100140