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Search: subject:"Service interaction quality"
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A narrative review and meta-analysis of
service
interaction
quality
: new research directions and implications
Ranjan, Kumar Rakesh
;
Sugathan, Praveen
;
Rossmann, Alexander
- In:
Journal of Services Marketing
29
(
2015
)
1
,
pp. 3-14
Purpose – This paper aims to conceptualize and empirically test the determinants of
service
interaction
quality
(SIQ …
Persistent link: https://www.econbiz.de/10014905823
Saved in:
2
A narrative review and meta-analysis of
service
interaction
quality
: new research directions and implications
Ranjan, Kumar Rakesh
;
Sugathan, Praveen
;
Rossmann, Alexander
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10010531151
Saved in:
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