Pang, Guodong; Whitt, Ward - In: Management Science 55 (2009) 9, pp. 1499-1512
utilizations, which in turn leads to longer recovery times from service interruptions and worse performance during such events. We … quantify the impact of service interruptions with increasing scale by introducing and analyzing approximating deterministic … system does not operate as planned. In particular, we show that the large scale makes the system more vulnerable to service …