Mohring, Uta; Jacobi, Christoph; Furmans, Kai; … - In: OR Spectrum 46 (2024) 2, pp. 513-543
the service quality, such as the order response time and the service level. In this paper, we study the design of cutoff … level – for service level measurement in these systems. We numerically show the benefit of cutoff-based shipment promises … should set the cutoff point such that it balances customer expectations in terms of service level and order response time …