//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
15
Service management
15
Dienstleistungsqualität
8
Gastgewerbe
8
Hospitality industry
8
Service quality
8
Hotel industry
6
Hotellerie
6
Customer satisfaction
5
Kundenzufriedenheit
5
Bibliometrics
3
Bibliometrie
3
Hospital
3
Krankenhaus
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Consumer behaviour
2
Cross-cultural management
2
Interkulturelles Management
2
Konsumentenverhalten
2
Relationship marketing
2
USA
2
United States
2
Activity-based costing
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
Assembly-line production
1
Beijing
1
Betriebswirtschaftsstudium
1
Bibliometric analysis
1
Big event
1
Brand management
1
Business analysis
1
Business process management
1
China
1
Co-citations
1
Cost accounting
1
Customer misbehaviour
1
Customer service
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
15
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Language
All
English
15
Author
All
Akarsu, Tugra Nazlil
1
Anaya, Gerardo Joel
1
Becket, Nina
1
Brookes, Maureen
1
Cai, Ruiying
1
Chopra, Ritika
1
Crawford, Alleah
1
Crick, Anne P.
1
Dalci, Ilhan
1
Foroudi, Pantea
1
Ghadhab, Bahia Bejar
1
Gillespie, Cailein
1
Golubovskaya, Maria
1
Gupta, Mansi
1
Gursoy, Dogan
1
Kim, Kyungmin
1
Kline, Sheryl
1
Kosan, Levent
1
Li, Mimi
1
Marvi, Reza
1
Mattila, Anna S.
1
McGinley, Sean
1
Nicholls, Richard
1
O'Gorman, Kevin D.
1
O'Neill, John
1
Robinson, Richard N.S.
1
Salem-Mhamdia, Amel Ben Hadj
1
Sharma, Gagan Deep
1
Solnet, David
1
Spencer, Andrew H.
1
Taheri, Babak
1
Tanis, Veyis
1
Torres, Edwin N.
1
Wang, Chenya
1
Yan, Qi
1
Zhang, Hanqin
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
SpringerLink / Bücher
49
Journal of service management
34
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of services and operations management
16
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Managing service quality : MSQ ; an international journal
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Public management review
11
World Bank Publications
11
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
HMD : Praxis der Wirtschaftsinformatik
8
Journal of business research : JBR
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Schriftenreihe innovatives Dienstleistungsmanagement
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Over 33 years of the hospitality research : a bibliometric review of the International Journal of Contemporary Hospitality Management
Sharma, Gagan Deep
;
Taheri, Babak
;
Gupta, Mansi
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2564-2589
Persistent link: https://www.econbiz.de/10014314804
Saved in:
2
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
3
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
4
The meaning of hospitality: do employees understand?
Golubovskaya, Maria
;
Robinson, Richard N.S.
;
Solnet, David
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1282-1304
Persistent link: https://www.econbiz.de/10011732072
Saved in:
5
Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John
;
McGinley, Sean
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
Saved in:
6
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
7
Hospitality operators' understanding of service : a qualitative approach
Crawford, Alleah
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10009722506
Saved in:
8
Value management and activity based costing model in the Tunisian restaurant
Salem-Mhamdia, Amel Ben Hadj
;
Ghadhab, Bahia Bejar
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009544832
Saved in:
9
Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi
;
Zhang, Hanqin
;
Li, Mimi
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 653-673
Persistent link: https://www.econbiz.de/10009568741
Saved in:
10
Hospitality quality : new directions and new challenges
Crick, Anne P.
;
Spencer, Andrew H.
- In:
International journal of contemporary hospitality management
23
(
2011
)
4
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009266606
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->