Cheng, Colin C.J.; Shiu, Eric - In: Journal of Service Theory and Practice 26 (2016) 5, pp. 696-720
performance. The purpose of this paper is to examine the link from a capability perspective: service modularity capabilities … modularity-firm performance relationship. Moreover, service modularity capabilities act in an important antecedent role to … service modularity capabilities in configuring service modularity, and confirming the important role of radical innovation …