Search Results - subject:"Service performance"

Algorithmic control as a double-edged sword : its relationship with service performance and work well-being

Liang, Bingqian; Wang, Yixin; Huo, Weiwei; Song, Mengli; … - In: Journal of business research : JBR 189 (2025), pp. -19

workers' service performance and work well-being remains fragmented and inconsistent. Firstly, due to the lack of an … and work anxiety. These, in turn, are expected to have both beneficial and detrimental impacts on service performance and …

Persistent link: https://www.econbiz.de/10015413610

Big data analytics and the use of artificial intelligence in the services industry : a meta-analysis

Ladeira, Wagner Junior; Santini, Fernando de Oliveira; … - In: The service industries journal 44 (2024) 15/16, pp. 1117-1144

Persistent link: https://www.econbiz.de/10015194236

A bright side to unethical pro-organizational behavior : improving work performance by satisfying psychological needs

Alqhaiwi, Zaid Oqla - In: Journal of business research : JBR 184 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015145429

Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance

Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015069325

Is insomnia detrimental to proactive service performance and customer-directed helping? : mediation of employee resilience and moderation of job crafting

Hur, Won-Moo; Shin, Yuhyung; Chung, June-ho - In: Journal of retailing and consumer services 81 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015116832

The role of risk management practices in IT service procurement : a case study from the financial services industry

Harju, Aleksi; Schaëfer, Kati; Hallikas, Jukka; … - In: Journal of purchasing and supply management 30 (2024) 2, pp. 1-17

Persistent link: https://www.econbiz.de/10015062782

Service performance assurance for small charities : experiences from New Zealand

Xu, Gina; Yang, Cherrie - In: International journal of auditing : IJA 27 (2023) 4, pp. 190-207

Persistent link: https://www.econbiz.de/10014427756

Increasing the performance of village services with good governance and participation

Handayani, Erna; Garad, Askar; Suyadi, Aman; Tubastuvi, … - In: World development sustainability 3 (2023), pp. 1-8

Empowerment of rural communities in development is an extensive record of sustainable village development. This study examines the relationship between village community participation, good governance, and positive perceptions supporting village government performance. Taking the background of...

Persistent link: https://www.econbiz.de/10014517632

A methodology to assess passengers' perceptions of transit services and impact of incidents

Mehri, Banafsheh; Trépanier, Martin; Goussard, Yves - 2023

Persistent link: https://www.econbiz.de/10013538998

Absorptive capacity and supply chain integration and their impact on hotel service performance

Espino-Rodríguez, Tomás F.; Taha, Mahmoud Gebril - In: Administrative Sciences : open access journal 13 (2023) 12, pp. 1-18

This paper aims to examine how absorptive capacity affects supply chain integration (SCI) and service performance. The … association between SCI and service performance was also studied. Data were collected from four-star and five-star hotels in Egypt … study revealed that absorptive capacity has an impact on SCI and service performance. There is also a positive relationship …

Persistent link: https://www.econbiz.de/10014449927