Search Results - subject:"Service quality dimensions"

What determines behavioural intention in health services? : a four-stage loyalty model

George, Ajimon; Sahadevan, Jobin - In: Rajagiri management journal 18 (2024) 2, pp. 180-197

customers in the healthcare context by incorporating three crucial service quality dimensions (physical environment, personnel …

Persistent link: https://www.econbiz.de/10014493916

Cruising to success : unveiling the financial harmony of container shipping firms through total quality management and service excellence

Jum'a, Luay; Mansour, Marwan - In: Logistics 7 (2023) 4, pp. 1-23

Background: This paper revolves around a meticulous exploration aimed at discerning the impact of total quality management (TQM) and service quality (SQ) practices upon the financial performance (FP) of firms within the container shipping industry. Our pursuit extends further, delving into the...

Persistent link: https://www.econbiz.de/10014454499

Influence of service quality on customer satisfaction in Serbian logistics practice

Dašić, Miloš; Trajković, Slaviša; Jakšić, Krsto - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 13 (2022) 1, pp. 19-24

Persistent link: https://www.econbiz.de/10013342019

Determinants of consumer satisfaction with green e-marketing of international fast foods chains using service quality dimensions and happiness approach : a case study from urban Pa...

Shams, Khadija; Kadow, Alexander - In: Asia-Pacific journal of regional science 8 (2024) 3, pp. 833-857

Persistent link: https://www.econbiz.de/10015138199

Assessment of customer expectations and perception in fast-casual restaurants

Alić, Adi; Činjarević, Merima; Džudža, Hana - In: International journal of services and operations … 48 (2024) 1, pp. 80-98

Persistent link: https://www.econbiz.de/10015065169

Time to evaluate service quality indicators for delivering service excellence at airports : Case of India

Garg, Chandra Prakash; Sharma, Archana - In: Quality management journal : QMJ 31 (2024) 4, pp. 253-270

Persistent link: https://www.econbiz.de/10015189457

Elucidating the role of digital technologies in bridling the ramifications of COVID-19 in restaurant services : moderation of pandemic susceptibility and severity

Biswas, Abhijeet - In: The international journal of productivity and … 72 (2023) 10, pp. 3048-3075

Persistent link: https://www.econbiz.de/10014431874

Applicability of healthcare service quality models and dimensions : future research directions

Ali, Javed; Ahmad Jusoh; Norhalimah Idris; Khalil Md Nor; … - In: The TQM journal : the international review of … 35 (2023) 6, pp. 1378-1393

Persistent link: https://www.econbiz.de/10014326382

Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk

Biswas, Abhijeet; Jaiswal, Deepak; Kant, Rishi - In: The international journal of productivity and … 72 (2023) 2, pp. 469-490

Persistent link: https://www.econbiz.de/10014307496

Hotel service quality dimensions and attributes : an analysis of online hotel customer reviews

Kalnaovakul, Kanapot; Pornpisanu Promsivapallop - In: Tourism and hospitality research : THR 23 (2023) 3, pp. 420-440

Persistent link: https://www.econbiz.de/10014312455