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Search: subject:"Service recovery justice"
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Perceived service recovery justice
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Sequential mediation
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affection
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recovery satisfaction
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repatronage intentions
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Emotion
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Gerechtigkeit
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Abbasi, Amir Zaib
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Ahmad-ur-Rehman, Muhammad
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Hussain, Zahid
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Ali, Muhammad Asghar
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Cogent Business & Management
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Perceived
service
recovery
justice
and customer re-patronage intentions: Sequential mediation
Ali, Muhammad Asghar
;
Ahmad-ur-Rehman, Muhammad
; …
- In:
Cogent Business & Management
8
(
2021
)
1
,
pp. 1-21
analyzed using Structural Equation Modelling (PLS-SEM). The findings indicate that perceived
service
recovery
justice
(PSRJ …
Persistent link: https://www.econbiz.de/10012657350
Saved in:
2
Perceived
service
recovery
justice
and customer re-patronage intentions : sequential mediation
Muhammad Asghar Ali
;
Ding Hooi Ting
;
Ahmad-ur-Rehman, …
- In:
Cogent business & management
8
(
2021
)
1
,
pp. 1-21
analyzed using Structural Equation Modelling (PLS-SEM). The findings indicate that perceived
service
recovery
justice
(PSRJ …
Persistent link: https://www.econbiz.de/10012649549
Saved in:
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