Search Results - subject:"Service recovery performance"

Linking employee voice to service recovery performance in the hotel sector : the mediating role of tacit knowledge sharing and employee innovation

Alzyoud, Sultan; Ensour, Waed; Harb, Ayman Abdo - In: Journal of entrepreneurship, management and innovation … 20 (2024) 3, pp. 62-77

Persistent link: https://www.econbiz.de/10015329522

Linking error management practices with call center employees' helping behaviors and service recovery performance

Afsar, Bilal; Ali, Zeeshan; Dost, Mir; Safdar, Umar - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 11 (2017) 1, pp. 185-205

helping behavior and service recovery performance. Data were collected from 287 call center frontline employees in a large … related to helping behaviors and service recovery performance. Similarly, the interaction between supervisor and coworker …

Persistent link: https://www.econbiz.de/10011938546

Linking error management practices with call center employees' helping behaviors and service recovery performance

Afsar, Bilal; Ali, Zeeshan; Mir, Dost; Safdar, Umar - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 185-205

Persistent link: https://www.econbiz.de/10011930260