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Search: subject:"Service requests"
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Cognitive-affective-normative theory
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Consumer behaviour
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Dienstleistungsqualität
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Generation Z
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Robot
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Service quality
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Service requests
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Service robots
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application management services
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resource planning
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resource utilisation
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service request assignment
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service request effort estimation
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service requests
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International journal of business process integration and management : IJBPIM
1
International journal of retail and distribution management
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ECONIS (ZBW)
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Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective
Osakwe, Christian Nedu
;
Říha, David
;
Elgammal, Islam …
- In:
International journal of retail and distribution management
52
(
2024
)
13
,
pp. 103-120
Persistent link: https://www.econbiz.de/10015162579
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2
Estimating and applying service request effort data in application management services
Li, Ying
;
Li, Ta-hsin
;
Katircioglu, Kaan
- In:
International journal of business process integration …
7
(
2014/15
)
1
,
pp. 22-33
Persistent link: https://www.econbiz.de/10010395050
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