Search Results - subject:"Service robot"

"I am served by a Robot!" : internal antecedents of customer acceptance of robotic hotel-service agents

Cabrilo, Sladjana; Leung, Rosanna; Tsai, Fu-Sheng; … - In: Journal of organizational change management 37 (2024) 7, pp. 1427-1445

Persistent link: https://www.econbiz.de/10015210103

“I am served by a Robot!”: internal antecedents of customer acceptance of robotic hotel-service agents

Cabrilo, Sladjana; Leung, Rosanna; Tsai, Fu-Sheng; … - In: Journal of Organizational Change Management 37 (2024) 7, pp. 1427-1445

empirically validating the iTAM, this study emphasizes service robot interactivity as the most important aspect for customers … contributes to the service robot literature currently missing a more holistic understanding of consumers' experience and adoption …

Persistent link: https://www.econbiz.de/10015351954

Service robots in my workplace : effects of employee-service robot co-work experiences on psychological empowerment

Liu, Xin; Zhang, Lu; Zhu, Tengteng - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 175-203

Persistent link: https://www.econbiz.de/10015189120

The impact of service robot compatibility on hospitality employee learning behaviors : a transformative learning perspective

Guan, Xinhua; Zheng, Yingchen; Zhang, Lu; Liu, Xin - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 257-280

Persistent link: https://www.econbiz.de/10015189130

Research Trends of Entertainment Robot: A Comprehensive Review of the literature from 1998 to 2024

Kang, Minhyeok; Kim, Seongcheol - 2024

Persistent link: https://www.econbiz.de/10015057403

Managing changes in the environment of human-robot interaction and welfare services

Tuisku, Outi; Parjanen, Satu; Hyypiä, Mirva; … - In: Information technology and management 25 (2024) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10014500980

Prescriptive multi-group networks : humanoid service robots' value co-creation and co-destruction potentials in apparel stores

Song, Christina Soyoung - In: Journal of business research : JBR 183 (2024), pp. 1-16

Persistent link: https://www.econbiz.de/10015135899

Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda

Zhu, Hui; Vigren, Olli; Söderberg, Inga-Lill - In: Journal of business research : JBR 174 (2024), pp. 1-18

Persistent link: https://www.econbiz.de/10014549125

Metaperception benefits of service robots in uncomfortable service encounters

Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Tourism management : research, policies, practice 105 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015072985

Co-creation 5.0 : the frontline employee-robot team and firms' outcomes; the Tin Woodman paradox

Moliner-Tena, Miguel A.; Callarisa-Fiol, Luis J.; … - In: Journal of innovation & knowledge : JIK 9 (2024) 3, pp. 1-12

and collaborative service robot (CSR) teams. We employed the attribution theory as the conceptual framework. Moreover, we …

Persistent link: https://www.econbiz.de/10015075380