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  • Search: subject:"Service robot"
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Year of publication
Subject
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Robot 97 Roboter 97 Service robot 84 Dienstleistungsqualität 70 Service quality 70 Consumer behaviour 55 Konsumentenverhalten 55 Customer satisfaction 41 Kundenzufriedenheit 41 Customer service 38 Kundenservice 38 Dienstleistungssektor 36 Service industry 36 Beziehungsmarketing 21 Relationship marketing 21 Artificial intelligence 16 Künstliche Intelligenz 14 Beschwerdemanagement 13 Complaint management 13 Hotel industry 13 Hotellerie 13 Anthropomorphism 12 Dienstleistung 12 Service failure 12 Services 12 Emotion 10 Human-robot interaction 10 service robot 10 Innovation adoption 9 Innovationsakzeptanz 9 Hospital 8 Hospitality industry 8 Krankenhaus 8 Automation 7 Automatisierung 7 Gastgewerbe 7 Gastronomie 6 Restaurant industry 6 Arbeitskräfte 5 Arbeitszufriedenheit 5
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Online availability
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Undetermined 107 Free 14 CC license 1
Type of publication
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Article 119 Book / Working Paper 2
Type of publication (narrower categories)
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Article in journal 103 Aufsatz in Zeitschrift 103 research-article 13 Arbeitspapier 1 Conference Paper 1 Conference paper 1 Graue Literatur 1 Konferenzbeitrag 1 Non-commercial literature 1 Working Paper 1 review 1 review-article 1
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Language
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English 121
Author
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Liu, Xin 6 Zhang, Lu 5 Cui, Jinsheng 4 Fan, Alei 4 Law, Rob 4 Zhong, Jianan 4 Brengman, Malaika 3 Gauquier, Laurens de 3 Lin, Zhibin 3 Liu, Jingyu 3 Song, Christina Soyoung 3 Vanderborght, Bram 3 Willems, Kim 3 Wirtz, Jochen 3 Zhang, Mengwei 3 Zhu, Tengteng 3 Bai, Billy 2 Cabrilo, Sladjana 2 Chiang, Ai-Hsuan 2 Dahms, Sven 2 Guan, Xinhua 2 He, Zhaoli 2 Khan, Salman 2 Kim, Youn-Kyung 2 Leung, Rosanna 2 Li, Yi 2 Li, Yibei 2 Liu, Canmian 2 Liu, Deguang 2 Mahr, Dominik 2 Mehmood, Shafaqat 2 Odekerken-Schröder, Gaby 2 Russell-Bennett, Rebekah 2 Seo, Soobin 2 Shum, Cass 2 Sun, Jie 2 Tsai, Fu-Sheng 2 Tung, Vincent Wing Sun 2 Wang, Yao-Chin 2 Wang, Yawei 2
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Published in...
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International journal of hospitality management 20 International journal of contemporary hospitality management 8 Journal of Hospitality and Tourism Technology 8 Journal of business research : JBR 7 Journal of retailing and consumer services 6 Journal of service management 4 Journal of hospitality marketing & management 3 Journal of service research 3 Journal of service theory and practice 3 Psychology & marketing 3 Tourism management : research, policies, practice 3 Tourism management perspectives : TMP 3 Journal of hospitality and tourism insights 2 Journal of travel and tourism marketing 2 Service business 2 Technological forecasting & social change : an international journal 2 The service industries journal 2 24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024 1 Asia Pacific journal of marketing and logistics 1 Electronic markets : EM ; the international journal of electronic commerce and business media 1 Human resource management review 1 Industrial Management & Data Systems 1 Industrial Robot: An International Journal 1 Information technology and management 1 International Journal of Artificial Life Research (IJALR) 1 International Journal of Contemporary Hospitality Management 1 International Journal of Emerging Markets 1 International Journal of Quality and Service Sciences 1 International journal of consumer studies 1 International journal of emerging markets 1 International journal of innovation management 1 Journal of Hospitality and Tourism Insights 1 Journal of Organizational Change Management 1 Journal of destination marketing & management 1 Journal of innovation & knowledge : JIK 1 Journal of open innovation : technology, market, and complexity 1 Journal of organizational change management 1 Marketing letters : a journal of research in marketing 1 Technological forecasting and social change : an international journal 1 The Cornell hospitality quarterly 1
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Source
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ECONIS (ZBW) 104 Other ZBW resources 16 EconStor 1
Showing 101 - 110 of 121
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Rise of the machines: examining the influence of professional service robots attributes on consumers’ experience
Wang, Yonggui; Cai, Xiaomei; Xu, Changliang; Li, Jun … - In: Journal of Hospitality and Tourism Technology 12 (2021) 4, pp. 609-623
perceived value. These findings have several significant implications for service robot implementation within the service sector …
Persistent link: https://www.econbiz.de/10014874323
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An improvement or a gimmick? : the importance of user perceived values, previous experience, and industry context in human-robot service interaction
Hu, Yaou - In: Journal of destination marketing & management 21 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10013041367
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Customer-robot interactions : understanding customer experience with service robots
Huang, Dan; Chen, Qiurong; Huang, Jiahui; Kong, Shaojun; … - In: International journal of hospitality management 99 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
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The future of service : The power of emotion in human-robot interaction
Chuah, Stephanie Hui-wen; Yu, Joanne - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581893
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From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika; Gauquier, Laurens de; Willems, Kim; … - In: Journal of business research : JBR 134 (2021), pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
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Understanding consumers' acceptance of automated technologies in service encounters : drivers of digital voice assistants adoption
Fernandes, Teresa; Oliveira, Elisabete - In: Journal of business research : JBR 122 (2021), pp. 180-191
Persistent link: https://www.econbiz.de/10012420391
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What do hotel employees think about service robots? : a qualitative study in Turkey
Vatan, Ahmet; Dogan, Seden - In: Tourism management perspectives : TMP 37 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012502566
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Robot chefs in gastronomy tourism : what's on the menu?
Fusté-Forné, Francesc - In: Tourism management perspectives : TMP 37 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012502577
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Predictors of consumers' willingness to share personal information with fashion sales robots
Song, Christina Soyoung; Kim, Youn-Kyung - In: Journal of retailing and consumer services 63 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012665984
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Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu; Zhang, Pei; Zhang, Tingting (Christina) - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
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