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Search: subject:"Service robot"
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Subject
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Robot
96
Roboter
96
Service robot
83
Dienstleistungsqualität
69
Service quality
69
Consumer behaviour
54
Konsumentenverhalten
54
Customer satisfaction
40
Kundenzufriedenheit
40
Customer service
38
Kundenservice
38
Dienstleistungssektor
35
Service industry
35
Beziehungsmarketing
20
Relationship marketing
20
Artificial intelligence
16
Künstliche Intelligenz
14
Hotel industry
13
Hotellerie
13
Anthropomorphism
12
Beschwerdemanagement
12
Complaint management
12
Dienstleistung
12
Services
12
Service failure
11
Emotion
10
Human-robot interaction
10
service robot
10
Innovation adoption
9
Innovationsakzeptanz
9
Hospital
8
Hospitality industry
8
Krankenhaus
8
Automation
7
Automatisierung
7
Gastgewerbe
7
Gastronomie
6
Restaurant industry
6
Arbeitskräfte
5
Arbeitszufriedenheit
5
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Online availability
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Undetermined
106
Free
14
CC license
1
Type of publication
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Article
118
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
102
Aufsatz in Zeitschrift
102
research-article
13
Arbeitspapier
1
Conference Paper
1
Conference paper
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
1
Working Paper
1
review
1
review-article
1
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Language
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English
120
Author
All
Liu, Xin
6
Zhang, Lu
5
Fan, Alei
4
Law, Rob
4
Brengman, Malaika
3
Cui, Jinsheng
3
Gauquier, Laurens de
3
Lin, Zhibin
3
Liu, Jingyu
3
Song, Christina Soyoung
3
Vanderborght, Bram
3
Willems, Kim
3
Wirtz, Jochen
3
Zhong, Jianan
3
Zhu, Tengteng
3
Bai, Billy
2
Cabrilo, Sladjana
2
Chiang, Ai-Hsuan
2
Dahms, Sven
2
Guan, Xinhua
2
He, Zhaoli
2
Khan, Salman
2
Kim, Youn-Kyung
2
Leung, Rosanna
2
Li, Yi
2
Li, Yibei
2
Liu, Canmian
2
Liu, Deguang
2
Mahr, Dominik
2
Mehmood, Shafaqat
2
Odekerken-Schröder, Gaby
2
Russell-Bennett, Rebekah
2
Seo, Soobin
2
Shum, Cass
2
Sun, Jie
2
Tsai, Fu-Sheng
2
Tung, Vincent Wing Sun
2
Wang, Yao-Chin
2
Wang, Yawei
2
Wong, IpKin Anthony
2
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Published in...
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International journal of hospitality management
20
International journal of contemporary hospitality management
8
Journal of Hospitality and Tourism Technology
8
Journal of business research : JBR
7
Journal of retailing and consumer services
6
Journal of service management
4
Journal of hospitality marketing & management
3
Journal of service research
3
Journal of service theory and practice
3
Psychology & marketing
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Journal of hospitality and tourism insights
2
Service business
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024
1
Asia Pacific journal of marketing and logistics
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Human resource management review
1
Industrial Management & Data Systems
1
Industrial Robot: An International Journal
1
Information technology and management
1
International Journal of Artificial Life Research (IJALR)
1
International Journal of Contemporary Hospitality Management
1
International Journal of Emerging Markets
1
International Journal of Quality and Service Sciences
1
International journal of consumer studies
1
International journal of emerging markets
1
International journal of innovation management
1
Journal of Hospitality and Tourism Insights
1
Journal of Organizational Change Management
1
Journal of destination marketing & management
1
Journal of innovation & knowledge : JIK
1
Journal of open innovation : technology, market, and complexity
1
Journal of organizational change management
1
Journal of travel and tourism marketing
1
Marketing letters : a journal of research in marketing
1
Technological forecasting and social change : an international journal
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
103
Other ZBW resources
16
EconStor
1
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101
An improvement or a gimmick? : the importance of user perceived values, previous experience, and industry context in human-robot service interaction
Hu, Yaou
- In:
Journal of destination marketing & management
21
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013041367
Saved in:
102
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
103
The future of service : The power of emotion in human-robot interaction
Chuah, Stephanie Hui-wen
;
Yu, Joanne
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012581893
Saved in:
104
From stopping to shopping : an observational study comparing a humanoid
service
robot
with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
105
Understanding consumers' acceptance of automated technologies in service encounters : drivers of digital voice assistants adoption
Fernandes, Teresa
;
Oliveira, Elisabete
- In:
Journal of business research : JBR
122
(
2021
),
pp. 180-191
Persistent link: https://www.econbiz.de/10012420391
Saved in:
106
What do hotel employees think about service robots? : a qualitative study in Turkey
Vatan, Ahmet
;
Dogan, Seden
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502566
Saved in:
107
Robot chefs in gastronomy tourism : what's on the menu?
Fusté-Forné, Francesc
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502577
Saved in:
108
Predictors of consumers' willingness to share personal information with fashion sales robots
Song, Christina Soyoung
;
Kim, Youn-Kyung
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012665984
Saved in:
109
Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu
;
Zhang, Pei
;
Zhang, Tingting (Christina)
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
Saved in:
110
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
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