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Search: subject:"Service robot"
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Robot
97
Roboter
97
Service robot
84
Dienstleistungsqualität
70
Service quality
70
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
41
Kundenzufriedenheit
41
Customer service
38
Kundenservice
38
Dienstleistungssektor
36
Service industry
36
Beziehungsmarketing
21
Relationship marketing
21
Artificial intelligence
16
Künstliche Intelligenz
14
Beschwerdemanagement
13
Complaint management
13
Hotel industry
13
Hotellerie
13
Anthropomorphism
12
Dienstleistung
12
Service failure
12
Services
12
Emotion
10
Human-robot interaction
10
service robot
10
Innovation adoption
9
Innovationsakzeptanz
9
Hospital
8
Hospitality industry
8
Krankenhaus
8
Automation
7
Automatisierung
7
Gastgewerbe
7
Gastronomie
6
Restaurant industry
6
Arbeitskräfte
5
Arbeitszufriedenheit
5
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Online availability
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Undetermined
107
Free
14
CC license
1
Type of publication
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Article
119
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
103
Aufsatz in Zeitschrift
103
research-article
13
Arbeitspapier
1
Conference Paper
1
Conference paper
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
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1
review
1
review-article
1
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Language
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English
121
Author
All
Liu, Xin
6
Zhang, Lu
5
Cui, Jinsheng
4
Fan, Alei
4
Law, Rob
4
Zhong, Jianan
4
Brengman, Malaika
3
Gauquier, Laurens de
3
Lin, Zhibin
3
Liu, Jingyu
3
Song, Christina Soyoung
3
Vanderborght, Bram
3
Willems, Kim
3
Wirtz, Jochen
3
Zhang, Mengwei
3
Zhu, Tengteng
3
Bai, Billy
2
Cabrilo, Sladjana
2
Chiang, Ai-Hsuan
2
Dahms, Sven
2
Guan, Xinhua
2
He, Zhaoli
2
Khan, Salman
2
Kim, Youn-Kyung
2
Leung, Rosanna
2
Li, Yi
2
Li, Yibei
2
Liu, Canmian
2
Liu, Deguang
2
Mahr, Dominik
2
Mehmood, Shafaqat
2
Odekerken-Schröder, Gaby
2
Russell-Bennett, Rebekah
2
Seo, Soobin
2
Shum, Cass
2
Sun, Jie
2
Tsai, Fu-Sheng
2
Tung, Vincent Wing Sun
2
Wang, Yao-Chin
2
Wang, Yawei
2
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Published in...
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International journal of hospitality management
20
International journal of contemporary hospitality management
8
Journal of Hospitality and Tourism Technology
8
Journal of business research : JBR
7
Journal of retailing and consumer services
6
Journal of service management
4
Journal of hospitality marketing & management
3
Journal of service research
3
Journal of service theory and practice
3
Psychology & marketing
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Journal of hospitality and tourism insights
2
Journal of travel and tourism marketing
2
Service business
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024
1
Asia Pacific journal of marketing and logistics
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Human resource management review
1
Industrial Management & Data Systems
1
Industrial Robot: An International Journal
1
Information technology and management
1
International Journal of Artificial Life Research (IJALR)
1
International Journal of Contemporary Hospitality Management
1
International Journal of Emerging Markets
1
International Journal of Quality and Service Sciences
1
International journal of consumer studies
1
International journal of emerging markets
1
International journal of innovation management
1
Journal of Hospitality and Tourism Insights
1
Journal of Organizational Change Management
1
Journal of destination marketing & management
1
Journal of innovation & knowledge : JIK
1
Journal of open innovation : technology, market, and complexity
1
Journal of organizational change management
1
Marketing letters : a journal of research in marketing
1
Technological forecasting and social change : an international journal
1
The Cornell hospitality quarterly
1
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Source
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ECONIS (ZBW)
104
Other ZBW resources
16
EconStor
1
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11
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
12
Humanlike service robots : a systematic literature review and research agenda
Zhang, Wenzhen
;
Slade, Emma L.
;
Pantano, Eleonora
- In:
Psychology & marketing
41
(
2024
)
12
,
pp. 3157-3181
Persistent link: https://www.econbiz.de/10015133977
Saved in:
13
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
14
Shopping with Voice Assistants : How Empathy Affects Individual and Family Decision-Making Outcomes
Mari, Alex
;
Mandelli, Andreina
;
Algesheimer, René
-
2023
and decision-making outcomes during voice-enabled shopping. This article draws from the
service
robot
acceptance model …
Persistent link: https://www.econbiz.de/10014261498
Saved in:
15
Cognitive-analytical and emotional-social tasks achievement of service robots through human-robot interaction
Sun, Sunny
;
Huiyue, Ye
;
Law, Rob
- In:
International journal of contemporary hospitality management
37
(
2025
)
1
,
pp. 180-196
Persistent link: https://www.econbiz.de/10015210164
Saved in:
16
Service robots and initial trust dynamics : consumers' ethical challenges in tourism and hospitality
Lin, Boyu
;
Lee, Woojin
-
2025
Persistent link: https://www.econbiz.de/10015339831
Saved in:
17
"They" threaten my work : how AI service robots negatively impact frontline hotel employees through organizational dehumanization
Xu, Tao
;
Zheng, Yu-Hao
;
Zhang, Jinhua
;
Wang, Zixuan
-
2025
Persistent link: https://www.econbiz.de/10015376345
Saved in:
18
The dark side of robot usage for hotel employees : an uncertainty management perspective
Pan, Su-Ying
;
Lin, Yangpeng
;
Wong, Jose Weng Chou
- In:
Tourism management : research, policies, practice
106
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015077612
Saved in:
19
Encountering robots : customers' autonomous behaviors in tourism services
Liu, Jingyu
;
Li, Yibei
;
Li, Weiwei
;
Liu, Deguang
- In:
Tourism management : research, policies, practice
106
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015078123
Saved in:
20
How to make consumers tolerate robotic service failures
Zheng, Chundong
;
Liu, Shuqin
;
Zhao, Lingyu
;
Ma, Ke
; …
-
2025
Persistent link: https://www.econbiz.de/10015358900
Saved in:
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