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Search: subject:"Service robot"
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Robot
97
Roboter
97
Service robot
84
Dienstleistungsqualität
70
Service quality
70
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
41
Kundenzufriedenheit
41
Customer service
38
Kundenservice
38
Dienstleistungssektor
36
Service industry
36
Beziehungsmarketing
21
Relationship marketing
21
Artificial intelligence
16
Künstliche Intelligenz
14
Beschwerdemanagement
13
Complaint management
13
Hotel industry
13
Hotellerie
13
Anthropomorphism
12
Dienstleistung
12
Service failure
12
Services
12
Emotion
10
Human-robot interaction
10
service robot
10
Innovation adoption
9
Innovationsakzeptanz
9
Hospital
8
Hospitality industry
8
Krankenhaus
8
Automation
7
Automatisierung
7
Gastgewerbe
7
Gastronomie
6
Restaurant industry
6
Arbeitskräfte
5
Arbeitszufriedenheit
5
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Online availability
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Undetermined
107
Free
14
CC license
1
Type of publication
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Article
119
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
103
Aufsatz in Zeitschrift
103
research-article
13
Arbeitspapier
1
Conference Paper
1
Conference paper
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
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review
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review-article
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Language
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English
121
Author
All
Liu, Xin
6
Zhang, Lu
5
Cui, Jinsheng
4
Fan, Alei
4
Law, Rob
4
Zhong, Jianan
4
Brengman, Malaika
3
Gauquier, Laurens de
3
Lin, Zhibin
3
Liu, Jingyu
3
Song, Christina Soyoung
3
Vanderborght, Bram
3
Willems, Kim
3
Wirtz, Jochen
3
Zhang, Mengwei
3
Zhu, Tengteng
3
Bai, Billy
2
Cabrilo, Sladjana
2
Chiang, Ai-Hsuan
2
Dahms, Sven
2
Guan, Xinhua
2
He, Zhaoli
2
Khan, Salman
2
Kim, Youn-Kyung
2
Leung, Rosanna
2
Li, Yi
2
Li, Yibei
2
Liu, Canmian
2
Liu, Deguang
2
Mahr, Dominik
2
Mehmood, Shafaqat
2
Odekerken-Schröder, Gaby
2
Russell-Bennett, Rebekah
2
Seo, Soobin
2
Shum, Cass
2
Sun, Jie
2
Tsai, Fu-Sheng
2
Tung, Vincent Wing Sun
2
Wang, Yao-Chin
2
Wang, Yawei
2
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Published in...
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International journal of hospitality management
20
International journal of contemporary hospitality management
8
Journal of Hospitality and Tourism Technology
8
Journal of business research : JBR
7
Journal of retailing and consumer services
6
Journal of service management
4
Journal of hospitality marketing & management
3
Journal of service research
3
Journal of service theory and practice
3
Psychology & marketing
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Journal of hospitality and tourism insights
2
Journal of travel and tourism marketing
2
Service business
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024
1
Asia Pacific journal of marketing and logistics
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Human resource management review
1
Industrial Management & Data Systems
1
Industrial Robot: An International Journal
1
Information technology and management
1
International Journal of Artificial Life Research (IJALR)
1
International Journal of Contemporary Hospitality Management
1
International Journal of Emerging Markets
1
International Journal of Quality and Service Sciences
1
International journal of consumer studies
1
International journal of emerging markets
1
International journal of innovation management
1
Journal of Hospitality and Tourism Insights
1
Journal of Organizational Change Management
1
Journal of destination marketing & management
1
Journal of innovation & knowledge : JIK
1
Journal of open innovation : technology, market, and complexity
1
Journal of organizational change management
1
Marketing letters : a journal of research in marketing
1
Technological forecasting and social change : an international journal
1
The Cornell hospitality quarterly
1
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Source
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ECONIS (ZBW)
104
Other ZBW resources
16
EconStor
1
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21
Are highly anthropomorphic service robots more likely to be forgiven by customers after service failures? : a mind perception perspective
Zhao, Yaxin
;
Zhu, Zhangxiang
;
Tang, Binli
-
2025
Persistent link: https://www.econbiz.de/10015359597
Saved in:
22
No man is an island : will service robots reduce employee loneliness?
Liu, Xin
;
Lin, Zhibin
;
Fang, Shujie
;
Zhang, Lu
-
2025
Persistent link: https://www.econbiz.de/10015338029
Saved in:
23
Riding on uncertainty : Leveraging human agents and service robots during service delivery
Chan, Janelle
;
Chan, Irene Cheng Chu
;
Lam, Long W.
;
Law, Rob
-
2025
Persistent link: https://www.econbiz.de/10015357792
Saved in:
24
Introducing robot or not? : decisions of competing hotels
Cao, Kaiying
;
Yin, Hongrong
;
Wang, Jia
-
2025
Persistent link: https://www.econbiz.de/10015358323
Saved in:
25
Speaking versus touching : how consumers respond to robot communication modality in hospitality services
Liu, Canmian
;
Zhang, Lu
;
Liu, Xin
;
Liang, Shengyuan
; …
-
2025
Persistent link: https://www.econbiz.de/10015358233
Saved in:
26
Influencing customer compensation expectations in service failures : comparing the roles of service robots and human employees
Song, Jinzhu
;
Wen, Chenming
;
Huang, Youlin
-
2025
Persistent link: https://www.econbiz.de/10015358273
Saved in:
27
An eye for an eye : exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth
Guan, Xinhua
;
Zhang, Lu
;
Liu, Xin
;
Liu, Qiangqiang
-
2025
Persistent link: https://www.econbiz.de/10015375136
Saved in:
28
Mind the voice! : the effect of
service
robot
voice vividness on service failure tolerance
Chen, Yinjiao
;
Yang, Qiang
- In:
Journal of travel and tourism marketing
42
(
2025
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10015183117
Saved in:
29
Understanding the drivers of consumers' acceptance and use of service robots in the hotel industry
Han, Heesup
;
Kim, Sung In
;
Lee, Jin-soo
;
Jung, Inyoung
- In:
International journal of contemporary hospitality management
37
(
2025
)
2
,
pp. 541-559
Persistent link: https://www.econbiz.de/10015210203
Saved in:
30
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
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