Search Results - subject:"Service robot"

Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda

Gonzáles-Santiago, Marcya Stefany; Loureiro, Sandra … - In: Journal of Hospitality and Tourism Technology 15 (2024) 2, pp. 285-308

Purpose The purpose of this paper is to systematically analyze existing studies related to the adoption of smart technologies in cruise tourism services, particularly robots, artificial intelligence, service automation and virtual reality. More specifically, the authors intend to highlight the...

Persistent link: https://www.econbiz.de/10015350971

Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor

Chang, Sue-Ting - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 825-841

Purpose Service robots offering low-contact services are trending in the hospitality industry. Nevertheless, there is limited empirical research on consumer perspectives. Using the stimulus-organism-response (SOR) model, this study aims to investigate consumer acceptance of service robots and...

Persistent link: https://www.econbiz.de/10015350979

Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels

Wang, Xiaoyu; Chen, Mengxi; Wang, Zhiyan; Law, Chun … - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 862-877

Purpose This study aims to investigate the affordances of service robots (SRs) in hotels and their effects on frontline employees (FLEs). Design/methodology/approach Purposive and referral samplings methods were used to conduct 28 semistructured interviews with hotel FLEs, and the transcribed...

Persistent link: https://www.econbiz.de/10015350983

Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants

Jiao, Haoyue; Wong, IpKin Anthony; Lin, Zhiwei (CJ) - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 717-736

Purpose The study aims to propose a triadic interaction model to assess the effect of customer–customer (C2C), employee–customer and robot–customer interactions on customer voluntary performance in the context of smart dining. Design/methodology/approach An explanatory sequential mixed...

Persistent link: https://www.econbiz.de/10015350984

Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship

Shum, Cass; Min, Hyounae (Kelly); Sun, Jie; Yu, Heyao … - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 934-946

of service robot risk awareness (SRRA) – an employee’s perception of service robots posing a threat to human labor – the …

Persistent link: https://www.econbiz.de/10015350988

Working with service robots in the dining room: Employees’ perspectives and realities

Mejia, Cynthia; Crandell, Hannah A.; Broker, Emily; … - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 878-896

service robot and the extent to which the workers’ well-being was impacted by a mandated service robot adoption. Design … industry stakeholders as to the best practices for a comprehensive and successful service robot adoption and integration …. Originality/value This research presents an intersection between service robot technology acceptance with worker well-being using …

Persistent link: https://www.econbiz.de/10015350990

The effect of service robot use on tourism staff career identity : an experimental study

Wang, Jinwei; Sun, Yue; Zhang, Saiyin; Feng, Ling - In: Journal of travel and tourism marketing 41 (2024) 9, pp. 1244-1261

Persistent link: https://www.econbiz.de/10015183113

A projective approach to understanding the Generation Z’s experience with service robots in restaurants

Ma, Caiwei; Chen, Po-Ju; Ren, Lianping; Fan, Alei; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 5, pp. 717-731

also indicated aspects that can be improved: the service robot’s appearance design and functionality, and the human service …

Persistent link: https://www.econbiz.de/10014874029

Toward the human : centered approach : a revised model of individual acceptance of AI

Del Giudice, Manlio; Scuotto, Veronica; Orlando, Beatrice; … - In: Human resource management review 33 (2023) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10013494363

Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?

Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014240305