Search Results - subject:"Service robot"

Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels

Wang, Xiaoyu; Chen, Mengxi; Wang, Zhiyan; Law, Chun … - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 862-877

Purpose This study aims to investigate the affordances of service robots (SRs) in hotels and their effects on frontline employees (FLEs). Design/methodology/approach Purposive and referral samplings methods were used to conduct 28 semistructured interviews with hotel FLEs, and the transcribed...

Persistent link: https://www.econbiz.de/10015350983

Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants

Jiao, Haoyue; Wong, IpKin Anthony; Lin, Zhiwei (CJ) - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 717-736

Purpose The study aims to propose a triadic interaction model to assess the effect of customer–customer (C2C), employee–customer and robot–customer interactions on customer voluntary performance in the context of smart dining. Design/methodology/approach An explanatory sequential mixed...

Persistent link: https://www.econbiz.de/10015350984

Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship

Shum, Cass; Min, Hyounae (Kelly); Sun, Jie; Yu, Heyao … - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 934-946

of service robot risk awareness (SRRA) – an employee’s perception of service robots posing a threat to human labor – the …

Persistent link: https://www.econbiz.de/10015350988

Working with service robots in the dining room: Employees’ perspectives and realities

Mejia, Cynthia; Crandell, Hannah A.; Broker, Emily; … - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 878-896

service robot and the extent to which the workers’ well-being was impacted by a mandated service robot adoption. Design … industry stakeholders as to the best practices for a comprehensive and successful service robot adoption and integration …. Originality/value This research presents an intersection between service robot technology acceptance with worker well-being using …

Persistent link: https://www.econbiz.de/10015350990

Unveiling the role of congruity in service robot design and deployment

Ma, Chang; Fan, Alei; Lee, Seonjeong - 2024

Persistent link: https://www.econbiz.de/10015145519

How service robots' human-like appearance impacts consumer trust : a study across diverse cultures and service settings

Li, Yi; Zhou, Xinyu; Jiang, Xia; Fan, Fan; Song, Bo - 2024

Persistent link: https://www.econbiz.de/10015137970

A projective approach to understanding the Generation Z’s experience with service robots in restaurants

Ma, Caiwei; Chen, Po-Ju; Ren, Lianping; Fan, Alei; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 5, pp. 717-731

also indicated aspects that can be improved: the service robot’s appearance design and functionality, and the human service …

Persistent link: https://www.econbiz.de/10014874029

Toward the human : centered approach : a revised model of individual acceptance of AI

Del Giudice, Manlio; Scuotto, Veronica; Orlando, Beatrice; … - In: Human resource management review 33 (2023) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10013494363

Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?

Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014240305

To automate or not to automate? : a contingency approach to service automation

Hottat, Eline; Leroi-Werelds, Sara; Streukens, Sandra - In: Journal of service management 34 (2023) 4, pp. 696-724

Persistent link: https://www.econbiz.de/10014338200