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  • Search: subject:"Service robot"
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Year of publication
Subject
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Robot 97 Roboter 97 Service robot 84 Dienstleistungsqualität 70 Service quality 70 Consumer behaviour 55 Konsumentenverhalten 55 Customer satisfaction 41 Kundenzufriedenheit 41 Customer service 38 Kundenservice 38 Dienstleistungssektor 36 Service industry 36 Beziehungsmarketing 21 Relationship marketing 21 Artificial intelligence 16 Künstliche Intelligenz 14 Beschwerdemanagement 13 Complaint management 13 Hotel industry 13 Hotellerie 13 Anthropomorphism 12 Dienstleistung 12 Service failure 12 Services 12 Emotion 10 Human-robot interaction 10 service robot 10 Innovation adoption 9 Innovationsakzeptanz 9 Hospital 8 Hospitality industry 8 Krankenhaus 8 Automation 7 Automatisierung 7 Gastgewerbe 7 Gastronomie 6 Restaurant industry 6 Arbeitskräfte 5 Arbeitszufriedenheit 5
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Online availability
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Undetermined 107 Free 14 CC license 1
Type of publication
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Article 119 Book / Working Paper 2
Type of publication (narrower categories)
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Article in journal 103 Aufsatz in Zeitschrift 103 research-article 13 Arbeitspapier 1 Conference Paper 1 Conference paper 1 Graue Literatur 1 Konferenzbeitrag 1 Non-commercial literature 1 Working Paper 1 review 1 review-article 1
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Language
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English 121
Author
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Liu, Xin 6 Zhang, Lu 5 Cui, Jinsheng 4 Fan, Alei 4 Law, Rob 4 Zhong, Jianan 4 Brengman, Malaika 3 Gauquier, Laurens de 3 Lin, Zhibin 3 Liu, Jingyu 3 Song, Christina Soyoung 3 Vanderborght, Bram 3 Willems, Kim 3 Wirtz, Jochen 3 Zhang, Mengwei 3 Zhu, Tengteng 3 Bai, Billy 2 Cabrilo, Sladjana 2 Chiang, Ai-Hsuan 2 Dahms, Sven 2 Guan, Xinhua 2 He, Zhaoli 2 Khan, Salman 2 Kim, Youn-Kyung 2 Leung, Rosanna 2 Li, Yi 2 Li, Yibei 2 Liu, Canmian 2 Liu, Deguang 2 Mahr, Dominik 2 Mehmood, Shafaqat 2 Odekerken-Schröder, Gaby 2 Russell-Bennett, Rebekah 2 Seo, Soobin 2 Shum, Cass 2 Sun, Jie 2 Tsai, Fu-Sheng 2 Tung, Vincent Wing Sun 2 Wang, Yao-Chin 2 Wang, Yawei 2
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Published in...
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International journal of hospitality management 20 International journal of contemporary hospitality management 8 Journal of Hospitality and Tourism Technology 8 Journal of business research : JBR 7 Journal of retailing and consumer services 6 Journal of service management 4 Journal of hospitality marketing & management 3 Journal of service research 3 Journal of service theory and practice 3 Psychology & marketing 3 Tourism management : research, policies, practice 3 Tourism management perspectives : TMP 3 Journal of hospitality and tourism insights 2 Journal of travel and tourism marketing 2 Service business 2 Technological forecasting & social change : an international journal 2 The service industries journal 2 24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024 1 Asia Pacific journal of marketing and logistics 1 Electronic markets : EM ; the international journal of electronic commerce and business media 1 Human resource management review 1 Industrial Management & Data Systems 1 Industrial Robot: An International Journal 1 Information technology and management 1 International Journal of Artificial Life Research (IJALR) 1 International Journal of Contemporary Hospitality Management 1 International Journal of Emerging Markets 1 International Journal of Quality and Service Sciences 1 International journal of consumer studies 1 International journal of emerging markets 1 International journal of innovation management 1 Journal of Hospitality and Tourism Insights 1 Journal of Organizational Change Management 1 Journal of destination marketing & management 1 Journal of innovation & knowledge : JIK 1 Journal of open innovation : technology, market, and complexity 1 Journal of organizational change management 1 Marketing letters : a journal of research in marketing 1 Technological forecasting and social change : an international journal 1 The Cornell hospitality quarterly 1
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Source
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ECONIS (ZBW) 104 Other ZBW resources 16 EconStor 1
Showing 61 - 70 of 121
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To automate or not to automate? : a contingency approach to service automation
Hottat, Eline; Leroi-Werelds, Sara; Streukens, Sandra - In: Journal of service management 34 (2023) 4, pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
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The Robotic-Human Service Trilemma : the challenges for well-being within the human service triad
Phillips, Chelsea; Russell-Bennett, Rebekah; … - In: Journal of service management 34 (2023) 4, pp. 770-805
Persistent link: https://www.econbiz.de/10014338204
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The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng; Zhong, Jianan - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
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Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung; Yoo, Joon Woo; Cho, Youngju; Park, Heejun - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
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Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia; Zhang, Rumeng; Ma, Chunhao; Wang, Lijie - In: Journal of service theory and practice 33 (2023) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
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A southeast Asian perspective on hotel service robots : trans diagnostic mechanics and conditional indirect effects
Pradeep Paraman; Sanmugam Annamalah; Chakravarthi, Srikumar - In: Journal of open innovation : technology, market, and … 9 (2023) 2, pp. 1-10
Previous studies have demonstrated how Europeans perceive service robots, but there is a lack of empirical evidence for the same in Asians, particularly from cross-national studies with a substantial sample size. In this study, we adopt a transdiagnostic approach and analyse the disorder caused...
Persistent link: https://www.econbiz.de/10014364636
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Is it the best for barista robots to serve like humans? : a multidimensional anthropomorphism perspective
Kim, Taejin; Lee, One-Ki Daniel; Kang, Juyoung - In: International journal of hospitality management 108 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013482285
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Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Yu; Zhang, Huiying; Lyu, Jiaying; Bai, Billy - In: International journal of hospitality management 108 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
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Impact of the introduction of service robots on consumer satisfaction : empirical evidence from hotels
Wu, Xiaojun; Huo, Yixi - In: Technological forecasting & social change : an … 194 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014475913
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The future is now? : consumers' paradoxical expectations of human-like service robots
Zhu, Tengteng; Lin, Zhibin; Liu, Xin - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476849
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