Search Results - subject:"Service robot"

Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots

Han, Bing; Deng, Xun; Fan, Hua - In: Journal of service research 26 (2023) 3, pp. 441-458

Persistent link: https://www.econbiz.de/10014325998

Implicit and explicit attitudes toward service robots in the hospitality industry : gender differences

Lee, Kwang-Hoon; Yen, Chih-Lun - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 212-225

Persistent link: https://www.econbiz.de/10014253101

Human vs robot baristas during the COVID-19 pandemic : effects of masks and vaccines on perceived safety and visit intention

Choi, Miju; Choi, Youngjoon; Kim, Seongseop; … - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 469-491

Persistent link: https://www.econbiz.de/10013546061

Intelligent automation in hospitality : exploring the relative automatability of frontline food service tasks

Tuomi, Aarni; Ascenção, Mário Passos - In: Journal of hospitality and tourism insights 6 (2023) 1, pp. 151-173

Persistent link: https://www.econbiz.de/10013536103

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

Wirtz, Jochen; Hofmeister, Johannes; Chew, Patricia Y. P.; … - In: The service industries journal 43 (2023) 15/16, pp. 1173-1196

Persistent link: https://www.econbiz.de/10014423344

The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters

Li, You; Liang, Zhehao; Wang, Yawei; Chang, Yaping - In: International journal of hospitality management 115 (2023), pp. 1-7

Persistent link: https://www.econbiz.de/10014487592

A southeast Asian perspective on hotel service robots : trans diagnostic mechanics and conditional indirect effects

Pradeep Paraman; Sanmugam Annamalah; Chakravarthi, Srikumar - In: Journal of open innovation : technology, market, and … 9 (2023) 2, pp. 1-10

Previous studies have demonstrated how Europeans perceive service robots, but there is a lack of empirical evidence for the same in Asians, particularly from cross-national studies with a substantial sample size. In this study, we adopt a transdiagnostic approach and analyse the disorder caused...

Persistent link: https://www.econbiz.de/10014364636

How consumers react differently toward humanoid vs. nonhumanoid robots after service failures: a moderated chain mediation model

Zhang, Mengwei; Cui, Jinsheng; Zhong, Jianan - In: International Journal of Emerging Markets 19 (2023) 11, pp. 4306-4326

Purpose With the increasing use of robots in service scenarios in hospitality industries, service failure frequently occurs during the service process, and consumers may react differently toward humanoid vs. nonhumanoid robots due to different performance expectancies. This study focuses on...

Persistent link: https://www.econbiz.de/10015346527

Service robot anthropomorphism on consumer usage intention: curvilinear and linear effect

Yang, Maosheng; Li, Juan; Feng, Lei; Chen, Shih-Chih; … - In: Industrial Management & Data Systems 124 (2023) 2, pp. 612-639

curvilinear and linear relationships between service robot anthropomorphism and consumer usage intention and explores the … designed. In Study 1, multi-time data of 511 participants show that service robot anthropomorphism inverts U … nonlinear effect of service robot anthropomorphism on perceived risk, and the indirect curvilinear effect of service robot …

Persistent link: https://www.econbiz.de/10015348085

Humanoid service robots versus human employee : how consumers react to functionally and culturally mixed products

Jiang, Hongyan; Xu, Mengmeng; Sun, Peizhen; Zhang, Jing - In: International journal of emerging markets 17 (2022) 4, pp. 987-1007

Persistent link: https://www.econbiz.de/10013363129