Search Results - subject:"Service robot"

When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure

Cui, Jinsheng; Zhang, Mengwei; Zhong, Jianan - In: Journal of service theory and practice 33 (2023) 6, pp. 842-872

Persistent link: https://www.econbiz.de/10014448129

Exploring robot service quality priorities for different levels of intimacy with service

Chiang, Ai-Hsuan; Chou, Szu-Yu - In: Service business 17 (2023) 4, pp. 913-935

Persistent link: https://www.econbiz.de/10014504669

Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots

Han, Bing; Deng, Xun; Fan, Hua - In: Journal of service research 26 (2023) 3, pp. 441-458

Persistent link: https://www.econbiz.de/10014325998

Implicit and explicit attitudes toward service robots in the hospitality industry : gender differences

Lee, Kwang-Hoon; Yen, Chih-Lun - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 212-225

Persistent link: https://www.econbiz.de/10014253101

Human vs robot baristas during the COVID-19 pandemic : effects of masks and vaccines on perceived safety and visit intention

Choi, Miju; Choi, Youngjoon; Kim, Seongseop; … - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 469-491

Persistent link: https://www.econbiz.de/10013546061

Intelligent automation in hospitality : exploring the relative automatability of frontline food service tasks

Tuomi, Aarni; Ascenção, Mário Passos - In: Journal of hospitality and tourism insights 6 (2023) 1, pp. 151-173

Persistent link: https://www.econbiz.de/10013536103

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

Wirtz, Jochen; Hofmeister, Johannes; Chew, Patricia Y. P.; … - In: The service industries journal 43 (2023) 15/16, pp. 1173-1196

Persistent link: https://www.econbiz.de/10014423344

The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters

Li, You; Liang, Zhehao; Wang, Yawei; Chang, Yaping - In: International journal of hospitality management 115 (2023), pp. 1-7

Persistent link: https://www.econbiz.de/10014487592

How consumers react differently toward humanoid vs. nonhumanoid robots after service failures: a moderated chain mediation model

Zhang, Mengwei; Cui, Jinsheng; Zhong, Jianan - In: International Journal of Emerging Markets 19 (2023) 11, pp. 4306-4326

Purpose With the increasing use of robots in service scenarios in hospitality industries, service failure frequently occurs during the service process, and consumers may react differently toward humanoid vs. nonhumanoid robots due to different performance expectancies. This study focuses on...

Persistent link: https://www.econbiz.de/10015346527

Service robot anthropomorphism on consumer usage intention: curvilinear and linear effect

Yang, Maosheng; Li, Juan; Feng, Lei; Chen, Shih-Chih; … - In: Industrial Management & Data Systems 124 (2023) 2, pp. 612-639

curvilinear and linear relationships between service robot anthropomorphism and consumer usage intention and explores the … designed. In Study 1, multi-time data of 511 participants show that service robot anthropomorphism inverts U … nonlinear effect of service robot anthropomorphism on perceived risk, and the indirect curvilinear effect of service robot …

Persistent link: https://www.econbiz.de/10015348085