Search Results - subject:"Service robot"

Blended human-technology service realities in healthcare

Dodds, Sarah; Russell-Bennett, Rebekah; Chen, Tom; … - In: Journal of service theory and practice 32 (2022) 1, pp. 75-99

Persistent link: https://www.econbiz.de/10012879151

Customer acceptance of frontline service robots in retail banking : a qualitative approach

Amelia, Amelia; Mathies, Christine; Patterson, Paul G. - In: Journal of service management 33 (2022) 2, pp. 321-341

Persistent link: https://www.econbiz.de/10012880728

Effect of customer's perception on service robot acceptance

Li, Yi; Wang, Chongli - In: International journal of consumer studies 46 (2022) 4, pp. 1241-1261

Persistent link: https://www.econbiz.de/10013328268

Discovering meaningful engagement through interaction between customers and service robots

Hyun, Youyung; Hlee, Sunyoung; Park, Jaehyun; Chang, … - In: The service industries journal 42 (2022) 13/14, pp. 973-1000

Persistent link: https://www.econbiz.de/10013362163

The impact of service robots in retail : exploring the effect of novelty priming on consumer behavior

Wang, Yawei; Kang, Qi; Zhou, Shoujiang; Dong, Yuanyuan; … - In: Journal of retailing and consumer services 68 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013366275

Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention

Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013383252

Robots can't take my job : antecedents and outcomes of Gen Z employees' service robot risk awareness

Yu, Heyao; Shum, Cass; Alcorn, Michelle; Sun, Jie; He, … - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2971-2988

Persistent link: https://www.econbiz.de/10013412840

You don't have to tip the human waiters anymore, but ... : unveiling factors that influence consumers' willingness to pay a price premium for robotic restaurants

Chuah, Stephanie Hui-Wen; Jitanugoon, Siriprapha; … - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3553-3587

Persistent link: https://www.econbiz.de/10013412922

Customer emotions in service robot encounters : a hybrid machine-human intelligence approach

Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629

Persistent link: https://www.econbiz.de/10013396024

Dancing with service robots : the impacts of employee-robot collaboration on hotel employees' job crafting

Song, Yue; Zhang, Mengying; Hu, JiaJing; Cao, Xingping - In: International journal of hospitality management 103 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013209291

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