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  • Search: subject:"Service robot"
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Year of publication
Subject
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Robot 113 Roboter 113 Service robot 97 Dienstleistungsqualität 83 Service quality 83 Consumer behaviour 69 Konsumentenverhalten 69 Customer satisfaction 50 Customer service 50 Kundenservice 50 Kundenzufriedenheit 50 Dienstleistungssektor 42 Service industry 42 Beziehungsmarketing 29 Relationship marketing 29 Artificial intelligence 21 Künstliche Intelligenz 19 Beschwerdemanagement 18 Complaint management 18 Anthropomorphism 15 Service failure 15 Dienstleistung 14 Innovation adoption 14 Innovationsakzeptanz 14 Services 14 Hotel industry 13 Hotellerie 13 Emotion 11 service robot 11 Hospital 10 Hospitality industry 10 Human-robot interaction 10 Krankenhaus 10 Automation 9 Automatisierung 9 Gastgewerbe 9 Customer integration 7 Kundenintegration 7 Arbeitsverhalten 6 Arbeitszufriedenheit 6
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Online availability
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Undetermined 123 Free 19 CC license 1
Type of publication
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Article 140 Book / Working Paper 2
Type of publication (narrower categories)
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Article in journal 122 Aufsatz in Zeitschrift 122 research-article 13 Arbeitspapier 1 Article 1 Aufsatz im Buch 1 Book section 1 Conference Paper 1 Conference paper 1 Graue Literatur 1 Konferenzbeitrag 1 Non-commercial literature 1 Working Paper 1 review 1 review-article 1
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Language
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English 142
Author
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Liu, Xin 6 Wirtz, Jochen 5 Zhang, Lu 5 Cui, Jinsheng 4 Fan, Alei 4 Law, Rob 4 Mahr, Dominik 4 Zhong, Jianan 4 Brengman, Malaika 3 Gauquier, Laurens de 3 Lin, Zhibin 3 Liu, Jingyu 3 Odekerken-Schröder, Gaby 3 Song, Christina Soyoung 3 Tung, Vincent Wing Sun 3 Vanderborght, Bram 3 Willems, Kim 3 Xie, Lishan 3 Zhang, Mengwei 3 Zhu, Tengteng 3 Bai, Billy 2 Cabrilo, Sladjana 2 Callarisa-Fiol, Luis J. 2 Chen, Qiurong 2 Chiang, Ai-Hsuan 2 Dahms, Sven 2 Dohm, Nina Carolin 2 Fang, Shujie 2 Gong, Taeshik 2 Guan, Xinhua 2 He, Zhaoli 2 Huang, Dan 2 Khan, Salman 2 Kim, Youn-Kyung 2 Lajante, Mathieu 2 Lei, Shaohui 2 Leung, Rosanna 2 Li, Yi 2 Li, Yibei 2 Liu, Canmian 2
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Published in...
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International journal of hospitality management 32 International journal of contemporary hospitality management 11 Journal of business research : JBR 10 Journal of retailing and consumer services 10 Journal of Hospitality and Tourism Technology 8 Journal of service management 5 Tourism management : research, policies, practice 5 Journal of hospitality marketing & management 4 Journal of service research 3 Journal of service theory and practice 3 Journal of travel and tourism marketing 3 Psychology & marketing 3 Tourism management perspectives : TMP 3 International journal of emerging markets 2 Journal of hospitality and tourism insights 2 Service business 2 Technological forecasting & social change : an international journal 2 The service industries journal 2 24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024 1 Asia Pacific journal of marketing and logistics 1 Handbook of service experience 1 Human resource management review 1 Industrial Management & Data Systems 1 Industrial Robot: An International Journal 1 Information technology and management 1 International Journal of Artificial Life Research (IJALR) 1 International Journal of Contemporary Hospitality Management 1 International Journal of Emerging Markets 1 International Journal of Quality and Service Sciences 1 International journal of consumer studies 1 International journal of innovation management 1 International journal of quality and service sciences 1 Journal of Hospitality and Tourism Insights 1 Journal of Innovation & Knowledge (JIK) 1 Journal of Organizational Change Management 1 Journal of consumer behaviour 1 Journal of destination marketing & management 1 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 1 Journal of innovation & knowledge : JIK 1 Journal of open innovation : technology, market, and complexity 1
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Source
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ECONIS (ZBW) 124 Other ZBW resources 16 EconStor 2
Showing 81 - 90 of 142
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Human vs robot baristas during the COVID-19 pandemic : effects of masks and vaccines on perceived safety and visit intention
Choi, Miju; Choi, Youngjoon; Kim, Seongseop; … - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 469-491
Persistent link: https://www.econbiz.de/10013546061
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Is it the best for barista robots to serve like humans? : a multidimensional anthropomorphism perspective
Kim, Taejin; Lee, One-Ki Daniel; Kang, Juyoung - In: International journal of hospitality management 108 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013482285
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Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Yu; Zhang, Huiying; Lyu, Jiaying; Bai, Billy - In: International journal of hospitality management 108 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
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Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
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Implicit and explicit attitudes toward service robots in the hospitality industry : gender differences
Lee, Kwang-Hoon; Yen, Chih-Lun - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 212-225
Persistent link: https://www.econbiz.de/10014253101
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Impact of the introduction of service robots on consumer satisfaction : empirical evidence from hotels
Wu, Xiaojun; Huo, Yixi - In: Technological forecasting & social change : an … 194 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014475913
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The future is now? : consumers' paradoxical expectations of human-like service robots
Zhu, Tengteng; Lin, Zhibin; Liu, Xin - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476849
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A southeast Asian perspective on hotel service robots : trans diagnostic mechanics and conditional indirect effects
Pradeep Paraman; Sanmugam Annamalah; Chakravarthi, Srikumar - In: Journal of open innovation : technology, market, and … 9 (2023) 2, pp. 1-10
Previous studies have demonstrated how Europeans perceive service robots, but there is a lack of empirical evidence for the same in Asians, particularly from cross-national studies with a substantial sample size. In this study, we adopt a transdiagnostic approach and analyse the disorder caused...
Persistent link: https://www.econbiz.de/10014364636
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When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng; Zhang, Mengwei; Zhong, Jianan - In: Journal of service theory and practice 33 (2023) 6, pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
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Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen; Hofmeister, Johannes; Chew, Patricia Y. P.; … - In: The service industries journal 43 (2023) 15/16, pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
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