EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject:"Service robot"
Narrow search

Narrow search

Year of publication
Subject
All
Robot 113 Roboter 113 Service robot 97 Dienstleistungsqualität 83 Service quality 83 Consumer behaviour 69 Konsumentenverhalten 69 Customer satisfaction 50 Customer service 50 Kundenservice 50 Kundenzufriedenheit 50 Dienstleistungssektor 42 Service industry 42 Beziehungsmarketing 29 Relationship marketing 29 Artificial intelligence 21 Künstliche Intelligenz 19 Beschwerdemanagement 18 Complaint management 18 Anthropomorphism 15 Service failure 15 Dienstleistung 14 Innovation adoption 14 Innovationsakzeptanz 14 Services 14 Hotel industry 13 Hotellerie 13 Emotion 11 service robot 11 Hospital 10 Hospitality industry 10 Human-robot interaction 10 Krankenhaus 10 Automation 9 Automatisierung 9 Gastgewerbe 9 Customer integration 7 Kundenintegration 7 Arbeitsverhalten 6 Arbeitszufriedenheit 6
more ... less ...
Online availability
All
Undetermined 123 Free 19 CC license 1
Type of publication
All
Article 140 Book / Working Paper 2
Type of publication (narrower categories)
All
Article in journal 122 Aufsatz in Zeitschrift 122 research-article 13 Arbeitspapier 1 Article 1 Aufsatz im Buch 1 Book section 1 Conference Paper 1 Conference paper 1 Graue Literatur 1 Konferenzbeitrag 1 Non-commercial literature 1 Working Paper 1 review 1 review-article 1
more ... less ...
Language
All
English 142
Author
All
Liu, Xin 6 Wirtz, Jochen 5 Zhang, Lu 5 Cui, Jinsheng 4 Fan, Alei 4 Law, Rob 4 Mahr, Dominik 4 Zhong, Jianan 4 Brengman, Malaika 3 Gauquier, Laurens de 3 Lin, Zhibin 3 Liu, Jingyu 3 Odekerken-Schröder, Gaby 3 Song, Christina Soyoung 3 Tung, Vincent Wing Sun 3 Vanderborght, Bram 3 Willems, Kim 3 Xie, Lishan 3 Zhang, Mengwei 3 Zhu, Tengteng 3 Bai, Billy 2 Cabrilo, Sladjana 2 Callarisa-Fiol, Luis J. 2 Chen, Qiurong 2 Chiang, Ai-Hsuan 2 Dahms, Sven 2 Dohm, Nina Carolin 2 Fang, Shujie 2 Gong, Taeshik 2 Guan, Xinhua 2 He, Zhaoli 2 Huang, Dan 2 Khan, Salman 2 Kim, Youn-Kyung 2 Lajante, Mathieu 2 Lei, Shaohui 2 Leung, Rosanna 2 Li, Yi 2 Li, Yibei 2 Liu, Canmian 2
more ... less ...
Published in...
All
International journal of hospitality management 32 International journal of contemporary hospitality management 11 Journal of business research : JBR 10 Journal of retailing and consumer services 10 Journal of Hospitality and Tourism Technology 8 Journal of service management 5 Tourism management : research, policies, practice 5 Journal of hospitality marketing & management 4 Journal of service research 3 Journal of service theory and practice 3 Journal of travel and tourism marketing 3 Psychology & marketing 3 Tourism management perspectives : TMP 3 International journal of emerging markets 2 Journal of hospitality and tourism insights 2 Service business 2 Technological forecasting & social change : an international journal 2 The service industries journal 2 24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024 1 Asia Pacific journal of marketing and logistics 1 Handbook of service experience 1 Human resource management review 1 Industrial Management & Data Systems 1 Industrial Robot: An International Journal 1 Information technology and management 1 International Journal of Artificial Life Research (IJALR) 1 International Journal of Contemporary Hospitality Management 1 International Journal of Emerging Markets 1 International Journal of Quality and Service Sciences 1 International journal of consumer studies 1 International journal of innovation management 1 International journal of quality and service sciences 1 Journal of Hospitality and Tourism Insights 1 Journal of Innovation & Knowledge (JIK) 1 Journal of Organizational Change Management 1 Journal of consumer behaviour 1 Journal of destination marketing & management 1 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 1 Journal of innovation & knowledge : JIK 1 Journal of open innovation : technology, market, and complexity 1
more ... less ...
Source
All
ECONIS (ZBW) 124 Other ZBW resources 16 EconStor 2
Showing 1 - 10 of 142
Cover Image
"I am served by a Robot!" : internal antecedents of customer acceptance of robotic hotel-service agents
Cabrilo, Sladjana; Leung, Rosanna; Tsai, Fu-Sheng; … - In: Journal of organizational change management 37 (2024) 7, pp. 1427-1445
Persistent link: https://www.econbiz.de/10015210103
Saved in:
Cover Image
“I am served by a Robot!”: internal antecedents of customer acceptance of robotic hotel-service agents
Cabrilo, Sladjana; Leung, Rosanna; Tsai, Fu-Sheng; … - In: Journal of Organizational Change Management 37 (2024) 7, pp. 1427-1445
empirically validating the iTAM, this study emphasizes service robot interactivity as the most important aspect for customers … contributes to the service robot literature currently missing a more holistic understanding of consumers' experience and adoption …
Persistent link: https://www.econbiz.de/10015351954
Saved in:
Cover Image
Evolution of service robots in marketing : a relational framework and future research agenda
Mahr, Dominik; Odekerken-Schröder, Gaby; Doorn, Jenny van - In: Journal of business research : JBR 192 (2025), pp. 1-10
Persistent link: https://www.econbiz.de/10015422447
Saved in:
Cover Image
Explanation of time perspectives in adopting AI service robots under different service settings
Dang, Simon; Quach, Sara; Roberts, R. E. - In: Journal of retailing and consumer services 82 (2025), pp. 1-15
Persistent link: https://www.econbiz.de/10015441129
Saved in:
Cover Image
From familiarity to acceptance : the impact of Generative Artificial Intelligence on consumer adoption of retail chatbots
Arce-Urriza, Marta; Chocarro, Raquel; Cortiñas, Mónica; … - In: Journal of retailing and consumer services 84 (2025), pp. 1-15
Persistent link: https://www.econbiz.de/10015441699
Saved in:
Cover Image
Service robots in my workplace : effects of employee-service robot co-work experiences on psychological empowerment
Liu, Xin; Zhang, Lu; Zhu, Tengteng - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 175-203
Persistent link: https://www.econbiz.de/10015189120
Saved in:
Cover Image
From cafés to clinics : consumer attitudes toward human-like and machine-like service robot failures
Merdin-Uygur, Ezgi; Ozturkcan, Selcen - In: International journal of hospitality management 131 (2025), pp. 1-4
Persistent link: https://www.econbiz.de/10015434893
Saved in:
Cover Image
The impact of service robot compatibility on hospitality employee learning behaviors : a transformative learning perspective
Guan, Xinhua; Zheng, Yingchen; Zhang, Lu; Liu, Xin - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 257-280
Persistent link: https://www.econbiz.de/10015189130
Saved in:
Cover Image
Research Trends of Entertainment Robot: A Comprehensive Review of the literature from 1998 to 2024
Kang, Minhyeok; Kim, Seongcheol - 2024
Persistent link: https://www.econbiz.de/10015057403
Saved in:
Cover Image
Humanlike service robots : a systematic literature review and research agenda
Zhang, Wenzhen; Slade, Emma L.; Pantano, Eleonora - In: Psychology & marketing 41 (2024) 12, pp. 3157-3181
Persistent link: https://www.econbiz.de/10015133977
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • Next
  • Last
A service of the
zbw
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...