Purpose This study explores how customers' individual characteristics and perceptions affect acceptance of service robots as a hotel workforce. The Interactive Technology Acceptance Model (iTAM) has inspired us to investigate effects of customers' technological self-efficacy, perceived...

Previous studies have demonstrated how Europeans perceive service robots, but there is a lack of empirical evidence for the same in Asians, particularly from cross-national studies with a substantial sample size. In this study, we adopt a transdiagnostic approach and analyse the disorder caused...