Motivation -- Relevance -- Overall research design -- Structure of the dissertation -- Goal and structure -- Service-dominant logic as a research lens -- Service systems as a unit of analysis -- Frontstage service technology adoption -- Conclusion and summary -- Goal and structure -- Towards a...

1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots -- 6 Study 3: Beyond the Call of Duty: The...

Einleitung -- Der digitale Wandel in der Bankenbranche -- Robo Advisory – Definition, Funktionsweise und Abgrenzung zur klassischen Anlageberatung -- Studie zur Akzeptanz von Robo Advisorn -- Zusammenfasendes Fazit.