Search Results - subject:"Service robots"

Automation and Robots in Services: Review of Data and Taxonomy

Sostero, Matteo - 2020

on the variety and diffusion of service robots in the EU, in order to describe the state of automation in the service … sector. Service robots are tangible artefacts of automation technology in the service sector and are relatively well defined … show that the penetration of service robots is currently relatively low in the European economy, especially when compared …

Persistent link: https://www.econbiz.de/10012437148

Automation and robots in services : review of data and taxonomy

Sostero, Matteo - 2020

Persistent link: https://www.econbiz.de/10012390423

Living and working with service robots : a TCCM analysis and considerations for future research

De Keyser, Arne; Kunz, Werner H. - In: Journal of service management 33 (2022) 2, pp. 165-196

Persistent link: https://www.econbiz.de/10012880722

"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots

Paluch, Stefanie; Tuzovic, Sven; Holz, Heiko F.; Kies, … - In: Journal of service management 33 (2022) 2, pp. 363-388

Persistent link: https://www.econbiz.de/10012880731

Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies : a conceptual framework

Ivanov, Stanislav Hristov; Webster, Craig; Stoilova, Elitza - In: Tourism economics : the business and finance of tourism … 28 (2022) 1, pp. 3-26

Persistent link: https://www.econbiz.de/10012886837

Emotional communication by service robots : a research agenda

Becker, Marc; Efendić, Emir; Odekerken-Schröder, Gaby - In: Journal of service management 33 (2022) 4/5, pp. 675-687

Persistent link: https://www.econbiz.de/10013325742

Service robots : applying social exchange theory to better understand human-robot interactions

Kim, Hyunsu; So, Kevin Kam Fung; Wirtz, Jochen - In: Tourism management : research, policies, practice 92 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013326674

Promotors or inhibitors? : role of task type on the effect of humanoid service robots on consumers’ use intention

Lin, Meizhen; Cui, Xiangtian; Wang, Jingqiang; Wu, Guihua; … - In: Journal of hospitality marketing & management 31 (2022) 6, pp. 710-729

Persistent link: https://www.econbiz.de/10013327888

A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants

Chuah, Stephanie Hui-wen; Aw, Eugene Cheng-Xi; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76

Persistent link: https://www.econbiz.de/10012821047

Service robots with (perceived) theory of mind : an examination of humans' reactions

Söderlund, Magnus - In: Journal of retailing and consumer services 67 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013364466