Search Results - subject:"Service robots"

Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels

Ma, Emily; Yang, Huijun; Wang, Yao-Chin; Song, Hanqun - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013366116

Hotel robots : an exploratory study of Generation Z customers in China

Chen, Yujia; Xue, Tao; Tuomi, Aarni; Wang, Ziya - In: Tourism review 77 (2022) 5, pp. 1262-1275

Persistent link: https://www.econbiz.de/10013369008

Driven by technology or sociality? : use intention of service robots in hospitality from the human-robot interaction perspective

Song, Bo; Zhang, Meng; Wu, Peipei - In: International journal of hospitality management 106 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013383261

Robotic employees vs. human employees : customers' perceived authenticity at casual dining restaurants

Song, Hanqun; Wang, Yao-Chin; Yang, Huijun; Ma, Emily - In: International journal of hospitality management 106 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013383282

Robots at your service : value facilitation and value co-creation in restaurants

Zhang, Xiya; Balaji, M. S.; Jiang, Yangyang - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 2004-2025

Persistent link: https://www.econbiz.de/10013412133

A critical review of robot research and future research opportunities : adopting a service ecosystem perspective

Shin, Hakseung - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2337-2358

Persistent link: https://www.econbiz.de/10013412618

How does the tourism and hospitality industry use artificial intelligence? : a review of empirical studies and future research agenda

Saydam, Mehmet Bahri; Arici, Hasan Evrim; Köseoglu, … - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 908-936

Persistent link: https://www.econbiz.de/10013459479

Do contagion cues shape customers' willingness to adopt hospitality service robots?

Kang, Qi; Zhou, Lingxu; Liu, Jingyu; Ran, Yaxuan - In: International journal of hospitality management 104 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013255956

Managing Robotics in Retail : A Service Systems Perspective

Meyer, Patrick - 2022

and summary -- Goal and structure -- Towards a definition for service robots -- Sub-study 1a: State of technology -- Sub …This book answers the question of how to manage service robots in brick-and-mortar dominated retail service systems to …, shared and idiosyncratic drivers of and barriers to the adoption of service robots in retail service systems by all key …

Persistent link: https://www.econbiz.de/10013202340

When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition

Söderlund, Magnus - In: Journal of retailing and consumer services 64 (2022), pp. 1-8

Persistent link: https://www.econbiz.de/10013209566