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  • Search: subject:"Service robots"
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Year of publication
Subject
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Robot 144 Roboter 144 Service robots 120 Dienstleistungsqualität 99 Service quality 99 Consumer behaviour 73 Konsumentenverhalten 73 Customer service 54 Kundenservice 54 Customer satisfaction 48 Dienstleistungssektor 48 Service industry 48 Kundenzufriedenheit 47 Artificial intelligence 38 Künstliche Intelligenz 37 service robots 30 Services 26 Dienstleistung 25 Automation 21 Beziehungsmarketing 21 Relationship marketing 21 Automatisierung 20 Hotel industry 19 Hotellerie 18 Gastgewerbe 15 Hospitality industry 15 Anthropomorphism 14 Innovation adoption 13 Innovationsakzeptanz 13 Gastronomie 12 Restaurant industry 12 Emotion 11 Hospital 11 Krankenhaus 11 Tourism industry 10 Tourismuswirtschaft 10 Hospitality 9 Coronavirus 8 Mobile robots 8 Robots 8
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Online availability
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Undetermined 146 Free 34 CC license 3
Type of publication
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Article 176 Book / Working Paper 6
Type of publication (narrower categories)
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Article in journal 136 Aufsatz in Zeitschrift 136 research-article 13 case-report 9 Aufsatz im Buch 5 Book section 5 Working Paper 4 non-article 4 technical-paper 3 Arbeitspapier 2 Graue Literatur 2 Hochschulschrift 2 Non-commercial literature 2 review 2 Article 1 Conference paper 1 Konferenzbeitrag 1 review-article 1
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Language
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English 182
Author
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Pransky, Joanne 8 Wirtz, Jochen 7 Kunz, Werner H. 5 Paluch, Stefanie 5 Söderlund, Magnus 5 Becker, Marc 4 Belanche, Daniel 3 Blut, Markus 3 Brock, Christian 3 Casaló, Luis V. 3 Flavián Blanco, Carlos 3 Huang, Dan 3 Ivanov, Stanislav 3 Ma, Emily 3 Mahr, Dominik 3 Meyer, Patrick 3 Odekerken-Schröder, Gaby 3 Pitardi, Valentina 3 Wang, Yao-Chin 3 Wünderlich, Nancy V. 3 Ahmadian, Ali 2 Akar, Nuray 2 Balaenu, Dumitru 2 Balaji, M. S. 2 Balderas-Cejudo, Adela 2 Begum, Nusaiba 2 Borghi, Matteo 2 Buhalis, Dimitrios 2 Chen, Ching-fu 2 Chen, Li-Cheng 2 Cheng, Cheng-Feng 2 Chuah, Stephanie Hui-wen 2 De Keyser, Arne 2 Devi, S. Aicevarya 2 Doorn, Jenny van 2 Faisal, Mohd. Nishat 2 Felix, Augustin 2 Fuchs, Galia 2 Gursoy, Dogan 2 Hacikara, Ahmet 2
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Institution
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Springer Fachmedien Wiesbaden 1
Published in...
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International journal of hospitality management 18 Industrial Robot: An International Journal 15 International journal of contemporary hospitality management 9 Journal of service research 9 Journal of retailing and consumer services 8 Journal of service management 8 Journal of hospitality marketing & management 7 Industrial Robot: the international journal of robotics research and application 6 Journal of Hospitality and Tourism Technology 6 Tourism management : research, policies, practice 5 Psychology & marketing 4 Technological forecasting & social change : an international journal 4 The service industries journal 4 Tourism management perspectives : TMP 4 Electronic markets : EM ; the international journal of electronic commerce and business media 3 Journal of business research : JBR 3 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 3 Service business 3 International Journal of Robotics Applications and Technologies (IJRAT) 2 Journal of the Academy of Marketing Science 2 Journal of vacation marketing 2 Operations research perspectives 2 Technological forecasting and social change : an international journal 2 A Research Agenda for Service Marketing 1 Asia Pacific Journal of Marketing and Logistics 1 Asia Pacific journal of marketing and logistics 1 Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik 1 CESifo Working Paper 1 CESifo working papers 1 Contemporary Trends in Marketing : Problems, Processes and Prospects 1 Decision : official journal of Indian Institute of Management Calcutta 1 Digital Transformation for Fashion and Luxury Brands : Theory and Practice 1 Emerging Technologies in Business : Innovation Strategies for Competitive Advantage 1 European Journal of Innovation Management 1 European journal of marketing 1 IIMB management review 1 Industrial Management & Data Systems 1 Information technology & tourism 1 International Journal of Contemporary Hospitality Management 1 International journal of human resource management 1
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Source
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ECONIS (ZBW) 145 Other ZBW resources 34 EconStor 3
Showing 131 - 140 of 182
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Employees' perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic
Parvez, M. Omar; Öztüren, Ali; Cobanoglu, Cihan; … - In: International journal of hospitality management 107 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10014227749
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Managing robotics in retail : a service systems perspective
Meyer, Patrick - 2022
Persistent link: https://www.econbiz.de/10013339298
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Emotion and service quality of anthropomorphic robots
Chiang, Ai-Hsuan; Trimi, Silvana; Lo, Yu-Ju - In: Technological forecasting & social change : an … 177 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013345759
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Adoption of personal service robots in India
Mukherjee, Jaydeep - In: IIMB management review 34 (2022) 4, pp. 378-391
Persistent link: https://www.econbiz.de/10014267022
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The effects of appearance personification of service robots on customer decision-making in the product recommendation context
Zhang, Shengliang; Tang, Guanyu; Li, Xiaodong; Ren, Ai - In: Industrial Management & Data Systems 123 (2022) 2, pp. 578-595
. Some stores are gradually adopting service robots to sell products, which has not been explored in previous research. This … study aims to explore how appearance personification of service robots affects customer decision-making in the product … service robots but also supplements the literature on various customer decision-making variables in the field of service …
Persistent link: https://www.econbiz.de/10014826341
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The impact of different types of service robots usage in hotels on guests’ intention to stay
Alma Çallı, Büşra; Çallı, Levent; Sarı Çallı, Didar - In: Journal of Hospitality and Tourism Technology 14 (2022) 1, pp. 53-68
Purpose The purpose of this study is to examine how consumers perceive the importance of using robot technologies for 12 services evaluated under two categories considering the technology acceptance model (TAM). Design/methodology/approach The conceptual model analysis used structural equation...
Persistent link: https://www.econbiz.de/10014874293
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Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model
Parvez, M. Omar; Arasli, Huseyin; Ozturen, Ali; Lodhi, … - In: Journal of Hospitality and Tourism Technology 13 (2022) 2, pp. 240-263
Purpose This study aims to extend the technology acceptance model (TAM) to examine whether the introduction of robots influences employees’ behavioral intentions to use robots and awareness of robots to promote human–robot collaboration (HRC). Besides, the role of strategic human resource...
Persistent link: https://www.econbiz.de/10014874294
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The Pransky interview: Dr Gary Guthart, chief executive officer, Intuitive
Pransky, Joanne - In: Industrial Robot: the international journal of robotics … 48 (2021) 3, pp. 329-334
Purpose The following paper is a “Q&A interview” conducted by Joanne Pransky of Industrial Robot Journal as a method to impart the combined technological, business and personal experience of a prominent, robotic industry turned successful business leader, regarding the commercialization and...
Persistent link: https://www.econbiz.de/10014835503
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The Pransky interview: Brennard Pierce: world class robotics designer and serial entrepreneur
Pransky, Joanne - In: Industrial Robot: the international journal of robotics … 48 (2021) 5, pp. 632-636
Purpose The purpose of this paper is to provide a “Q&A interview” conducted by Joanne Pransky of Industrial Robot Journal as a method to impart the combined technological, business and personal experience of a prominent, robotic industry engineer-turned entrepreneur regarding his pioneering...
Persistent link: https://www.econbiz.de/10014835827
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The Pransky interview: Jack Morrison, CEO and Co-Founder, Scythe Robotics
Pransky, Joanne - In: Industrial Robot: the international journal of robotics … 49 (2021) 1, pp. 1-5
Purpose The purpose of this paper is to provide a “Q&A interview” conducted by Joanne Pransky of Industrial Robot Journal as a method to impart the combined technological, business and personal experience of a prominent, robotic industry engineer-turned entrepreneur regarding his pioneering...
Persistent link: https://www.econbiz.de/10014835974
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