Search Results - subject:"Service robots"

Rise of the machines: examining the influence of professional service robots attributes on consumers’ experience

Wang, Yonggui; Cai, Xiaomei; Xu, Changliang; Li, Jun … - In: Journal of Hospitality and Tourism Technology 12 (2021) 4, pp. 609-623

Purpose This study aims to explore the antecedents of perceived value and the moderating effect of trust and the relationship between these antecedents and perceived value in the context of the service sector. Design/methodology/approach The multivariate statistical analysis technique of...

Persistent link: https://www.econbiz.de/10014874323

The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective

Castillo, Daniela; Canhoto, Ana Isabel Domingos; Said, … - In: The service industries journal 41 (2021) 13/14, pp. 900-925

Persistent link: https://www.econbiz.de/10012695298

Service robots or human staff : how social crowding shapes tourist preferences

Hou, Yuansi; Zhang, Ke; Li, Gang - In: Tourism management : research, policies, practice 83 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012417903

Replaced by a robot : service implications in the age of the machine

McLeay, Fraser; Osburg, Victoria Sophie; Yoganathan, Vignesh - In: Journal of service research 24 (2021) 1, pp. 104-121

Persistent link: https://www.econbiz.de/10012426765

How sincere is an apology? : recovery satisfaction in a robot service failure context

Hu, Yaou; Min, Hyounae; Su, Na - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 6, pp. 1022-1043

Persistent link: https://www.econbiz.de/10012592331

To err is human(-oid) : how do consumers react to robot service failure and recovery?

Choi, Sungwoo; Mattila, Anna S.; Bolton, Lisa E. - In: Journal of service research 24 (2021) 3, pp. 354-371

Persistent link: https://www.econbiz.de/10012592941

Man vs machine : examining the three themes of service robotics in tourism and hospitality

Manthiou, Aikaterini; Klaus, Philipp; Kuppelwieser, Volker - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 511-527

Persistent link: https://www.econbiz.de/10012666403

Check-in at the robo-desk : effects of automated social presence on social cognition and service implications

Yoganathan, Vignesh; Osburg, Victoria-Sophie; Kunz, … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-16

Persistent link: https://www.econbiz.de/10012514386

Handling the efficiency-personalization trade-off in service robotics : a machine-learning approach

Tofangchi, Schahin; Hanelt, Andre; Marz, David; Kolbe, Lutz - In: Journal of management information systems : JMIS 38 (2021) 1, pp. 246-276

Persistent link: https://www.econbiz.de/10012500166

Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels

Mukherjee, Subhodeep; Manish Mohan Baral; Venkataiah, … - In: Decision : official journal of Indian Institute of … 48 (2021) 4, pp. 445-460

Persistent link: https://www.econbiz.de/10012796404