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  • Search: subject:"Service robots"
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Year of publication
Subject
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Robot 144 Roboter 144 Service robots 120 Dienstleistungsqualität 99 Service quality 99 Consumer behaviour 73 Konsumentenverhalten 73 Customer service 54 Kundenservice 54 Customer satisfaction 48 Dienstleistungssektor 48 Service industry 48 Kundenzufriedenheit 47 Artificial intelligence 38 Künstliche Intelligenz 37 service robots 30 Services 26 Dienstleistung 25 Automation 21 Beziehungsmarketing 21 Relationship marketing 21 Automatisierung 20 Hotel industry 19 Hotellerie 18 Gastgewerbe 15 Hospitality industry 15 Anthropomorphism 14 Innovation adoption 13 Innovationsakzeptanz 13 Gastronomie 12 Restaurant industry 12 Emotion 11 Hospital 11 Krankenhaus 11 Tourism industry 10 Tourismuswirtschaft 10 Hospitality 9 Coronavirus 8 Mobile robots 8 Robots 8
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Online availability
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Undetermined 146 Free 34 CC license 3
Type of publication
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Article 176 Book / Working Paper 6
Type of publication (narrower categories)
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Article in journal 136 Aufsatz in Zeitschrift 136 research-article 13 case-report 9 Aufsatz im Buch 5 Book section 5 Working Paper 4 non-article 4 technical-paper 3 Arbeitspapier 2 Graue Literatur 2 Hochschulschrift 2 Non-commercial literature 2 review 2 Article 1 Conference paper 1 Konferenzbeitrag 1 review-article 1
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Language
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English 182
Author
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Pransky, Joanne 8 Wirtz, Jochen 7 Kunz, Werner H. 5 Paluch, Stefanie 5 Söderlund, Magnus 5 Becker, Marc 4 Belanche, Daniel 3 Blut, Markus 3 Brock, Christian 3 Casaló, Luis V. 3 Flavián Blanco, Carlos 3 Huang, Dan 3 Ivanov, Stanislav 3 Ma, Emily 3 Mahr, Dominik 3 Meyer, Patrick 3 Odekerken-Schröder, Gaby 3 Pitardi, Valentina 3 Wang, Yao-Chin 3 Wünderlich, Nancy V. 3 Ahmadian, Ali 2 Akar, Nuray 2 Balaenu, Dumitru 2 Balaji, M. S. 2 Balderas-Cejudo, Adela 2 Begum, Nusaiba 2 Borghi, Matteo 2 Buhalis, Dimitrios 2 Chen, Ching-fu 2 Chen, Li-Cheng 2 Cheng, Cheng-Feng 2 Chuah, Stephanie Hui-wen 2 De Keyser, Arne 2 Devi, S. Aicevarya 2 Doorn, Jenny van 2 Faisal, Mohd. Nishat 2 Felix, Augustin 2 Fuchs, Galia 2 Gursoy, Dogan 2 Hacikara, Ahmet 2
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Institution
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Springer Fachmedien Wiesbaden 1
Published in...
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International journal of hospitality management 18 Industrial Robot: An International Journal 15 International journal of contemporary hospitality management 9 Journal of service research 9 Journal of retailing and consumer services 8 Journal of service management 8 Journal of hospitality marketing & management 7 Industrial Robot: the international journal of robotics research and application 6 Journal of Hospitality and Tourism Technology 6 Tourism management : research, policies, practice 5 Psychology & marketing 4 Technological forecasting & social change : an international journal 4 The service industries journal 4 Tourism management perspectives : TMP 4 Electronic markets : EM ; the international journal of electronic commerce and business media 3 Journal of business research : JBR 3 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 3 Service business 3 International Journal of Robotics Applications and Technologies (IJRAT) 2 Journal of the Academy of Marketing Science 2 Journal of vacation marketing 2 Operations research perspectives 2 Technological forecasting and social change : an international journal 2 A Research Agenda for Service Marketing 1 Asia Pacific Journal of Marketing and Logistics 1 Asia Pacific journal of marketing and logistics 1 Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik 1 CESifo Working Paper 1 CESifo working papers 1 Contemporary Trends in Marketing : Problems, Processes and Prospects 1 Decision : official journal of Indian Institute of Management Calcutta 1 Digital Transformation for Fashion and Luxury Brands : Theory and Practice 1 Emerging Technologies in Business : Innovation Strategies for Competitive Advantage 1 European Journal of Innovation Management 1 European journal of marketing 1 IIMB management review 1 Industrial Management & Data Systems 1 Information technology & tourism 1 International Journal of Contemporary Hospitality Management 1 International journal of human resource management 1
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Source
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ECONIS (ZBW) 145 Other ZBW resources 34 EconStor 3
Showing 151 - 160 of 182
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The Pransky interview: Tony (Harvey) Koselka, Co-founder and Chief Operating Officer, Vision Robotics Corporation
Pransky, Joanne - In: Industrial Robot: the international journal of robotics … 47 (2020) 2, pp. 147-151
Purpose The following paper is a “Q&A interview” conducted by Joanne Pransky of Industrial Robot Journal as a method to impart the combined technological, business and personal experience of a robotic industry engineer-turned-innovator regarding the challenges of bringing technological...
Persistent link: https://www.econbiz.de/10014835347
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Automatic robotic recharging systems – development and challenges
Bi, Zhuming; Luo, Chaomin; Miao, Zhonghua; Zhang, Bing; … - In: Industrial Robot: the international journal of robotics … 48 (2020) 1, pp. 95-109
Purpose Since the market penetrations of service robots are only successful to a limited types of services, the purpose … been made to new developers of service robots. Research limitations/implications The suggestions are made for further … development on service robots, in general; however, this paper does not cover the physical development of service robots …
Persistent link: https://www.econbiz.de/10014835637
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Dynamic categorization of 3D objects for mobile service robots
Rios-Cabrera, Reyes; Lopez-Juarez, Ismael; … - In: Industrial Robot: the international journal of robotics … 48 (2020) 1, pp. 51-61
mobile service robots to grasp them. Design/methodology/approach The methodology used in this study is based on a dynamic … as service robots or industry in general. Research limitations/implications The experiments were carried out using a …
Persistent link: https://www.econbiz.de/10014836037
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Understanding travellers’ reactions to robotic services: a multiple case study approach of robotic hotels
Çakar, Kadir; Aykol, Şehmus - In: Journal of Hospitality and Tourism Technology 12 (2020) 1, pp. 155-174
Purpose The purpose of this paper is to investigate travellers’ behaviour and examine their reactions to high-tech hotels offering robotic services to customers. Design/methodology/approach Data were gathered from user-generated content within the context of a qualitative research method by...
Persistent link: https://www.econbiz.de/10014874020
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Service robots in hotels : understanding the service quality perceptions of human-robot interaction
Choi, Youngjoon; Choi, Miju; Oh, Munhyang; Kim, Seongseop - In: Journal of hospitality marketing & management 29 (2020) 6, pp. 613-635
Persistent link: https://www.econbiz.de/10012256158
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Hotel managers' perceptions towards the use of robots : a mixed-methods approach
Ivanov, Stanislav; Seyitoğlu, Faruk; Markova, Martina - In: Information technology & tourism 22 (2020) 4, pp. 505-535
Persistent link: https://www.econbiz.de/10012416586
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Interaction between hotel service robots and humans : a hotel-specific Service Robot Acceptance Model (sRAM)
Fuentes-Moraleda, Laura; Díaz-Pérez, Patricia; … - In: Tourism management perspectives : TMP 36 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012421402
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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
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Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
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Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho; Tung, Vincent Wing Sun - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
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