Search Results - subject:"Service robots"

Customer experiences with service robots in hotels : a review and research agenda

Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174

Persistent link: https://www.econbiz.de/10015189113

The privacy paradox in interactions with service robots in the workplace

Stock-Homburg, Ruth; Knof, Merlind - In: International journal of human resource management 36 (2025) 3, pp. 385-413

Persistent link: https://www.econbiz.de/10015197007

I care that you don't share : confidentiality in student-robot interactions*

Mennens, Kars; Becker, Marc; Briker, Roman; Mahr, Dominik; … - In: Journal of service research 28 (2025) 1, pp. 57-77

Persistent link: https://www.econbiz.de/10015375971

The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior

Gong, Taeshik - 2025

Persistent link: https://www.econbiz.de/10015373276

Factors Driving Adoption of Humanoid Service Robots in Banks

Hornuf, Lars; Meiler, Maximilian - 2024

We examine the technological and socioenvironmental factors influencing the adoption of humanoid service robots in … usefulness of humanoid service robots. Moreover, customer acceptance significantly enhances perceived ease of use by the bank … robots. However, the actual adoption rate of humanoid service robots in banks remains low, indicating the presence of …

Persistent link: https://www.econbiz.de/10015097101

Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions

Wünderlich, Nancy V.; Blut, Markus; Brock, Christian - In: Journal of Product Innovation Management 41 (2024) 5, pp. 1022-1046

service development (NSD) managers seemingly favor service robots that feature anthropomorphic design metaphors, so they …. Our research encourages NSD managers and scholars to consider the effects of introducing anthropomorphic service robots on …

Persistent link: https://www.econbiz.de/10015101878

Enhancing corporate brands through service robots : the impact of anthropomorphic design metaphors on corporate brand perceptions

Wünderlich, Nancy V.; Blut, Markus; Brock, Christian - In: The journal of product innovation management : an … 41 (2024) 5, pp. 1022-1046

Persistent link: https://www.econbiz.de/10015158098

Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective

Osakwe, Christian Nedu; Říha, David; Elgammal, Islam … - In: International journal of retail and distribution management 52 (2024) 13, pp. 103-120

Persistent link: https://www.econbiz.de/10015162579

Automated social presence in AI : avoiding consumer psychological tensions to improve service value

Flavián Blanco, Carlos; Belk, Russell W.; Belanche, Daniel - In: Journal of business research : JBR 175 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10014549581

Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots

Steins, Mark; Becker, Marc; Odekerken-Schröder, Gaby; … - In: Journal of business research : JBR 180 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014556472