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Search: subject:"Service robots"
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Subject
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Robot
162
Roboter
162
Service robots
136
Dienstleistungsqualität
112
Service quality
112
Consumer behaviour
84
Konsumentenverhalten
84
Customer service
58
Kundenservice
58
Dienstleistungssektor
53
Service industry
53
Customer satisfaction
51
Kundenzufriedenheit
50
Artificial intelligence
40
Künstliche Intelligenz
39
service robots
34
Services
31
Dienstleistung
30
Beziehungsmarketing
23
Relationship marketing
23
Automation
22
Hotel industry
22
Automatisierung
21
Hotellerie
21
Gastgewerbe
18
Hospitality industry
18
Anthropomorphism
17
Gastronomie
16
Restaurant industry
16
Emotion
15
Hospital
14
Innovation adoption
14
Innovationsakzeptanz
14
Krankenhaus
14
Hospitality
11
Tourism industry
11
Tourismuswirtschaft
11
Beschwerdemanagement
10
Complaint management
10
Human-robot interaction
9
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Undetermined
163
Free
40
CC license
3
Type of publication
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Article
199
Book / Working Paper
6
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Article in journal
158
Aufsatz in Zeitschrift
158
research-article
13
case-report
9
Aufsatz im Buch
5
Book section
5
Working Paper
4
non-article
4
technical-paper
3
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2
Article
2
Graue Literatur
2
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2
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2
review
2
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1
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1
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1
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English
205
Author
All
Pransky, Joanne
8
Wirtz, Jochen
7
Kunz, Werner H.
5
Paluch, Stefanie
5
Söderlund, Magnus
5
Becker, Marc
4
Mahr, Dominik
4
Odekerken-Schröder, Gaby
4
Wang, Yao-Chin
4
Ahmadian, Ali
3
Balaenu, Dumitru
3
Balaji, M. S.
3
Belanche, Daniel
3
Blut, Markus
3
Brock, Christian
3
Casaló, Luis V.
3
Devi, S. Aicevarya
3
Felix, Augustin
3
Flavián Blanco, Carlos
3
Huang, Dan
3
Ivanov, Stanislav
3
Jiang, Yangyang
3
Kalaiselvan, Samayan
3
Kang, Daekook
3
Lu, Lu
3
Ma, Emily
3
Meyer, Patrick
3
Narayanamoorthy, Samayan
3
Pitardi, Valentina
3
Steins, Mark
3
Tuomi, Aarni
3
Wünderlich, Nancy V.
3
Zhang, Xiya
3
Akar, Nuray
2
Balderas-Cejudo, Adela
2
Begum, Nusaiba
2
Borghi, Matteo
2
Buhalis, Dimitrios
2
Chang, Yaping
2
Chen, Ching-fu
2
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Institution
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Springer Fachmedien Wiesbaden
1
Published in...
All
International journal of hospitality management
27
Industrial Robot: An International Journal
15
International journal of contemporary hospitality management
15
Journal of retailing and consumer services
10
Journal of hospitality marketing & management
9
Journal of service research
9
Journal of service management
8
Tourism management : research, policies, practice
7
Industrial Robot: the international journal of robotics research and application
6
Journal of Hospitality and Tourism Technology
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Tourism management perspectives : TMP
4
Journal of business research : JBR
3
Service business
3
Technological forecasting and social change : an international journal
3
International Journal of Robotics Applications and Technologies (IJRAT)
2
Journal of service theory and practice
2
Journal of the Academy of Marketing Science
2
Journal of vacation marketing
2
Operations research perspectives
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
A Research Agenda for Service Marketing
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
CESifo Working Paper
1
CESifo working papers
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Decision : official journal of Indian Institute of Management Calcutta
1
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
1
Emerging Technologies in Business : Innovation Strategies for Competitive Advantage
1
European Journal of Innovation Management
1
European journal of innovation management
1
European journal of marketing
1
IIMB management review
1
Industrial Management & Data Systems
1
Information technology & tourism
1
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Source
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ECONIS (ZBW)
167
Other ZBW resources
34
EconStor
4
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I care that you don't share : confidentiality in student-robot interactions*
Mennens, Kars
;
Becker, Marc
;
Briker, Roman
;
Mahr, Dominik
; …
- In:
Journal of service research
28
(
2025
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10015375971
Saved in:
2
The privacy paradox in interactions with
service
robots
in the workplace
Stock-Homburg, Ruth
;
Knof, Merlind
- In:
International journal of human resource management
36
(
2025
)
3
,
pp. 385-413
Persistent link: https://www.econbiz.de/10015197007
Saved in:
3
Customer experiences with
service
robots
in hotels : a review and research agenda
Rana, Nripendra P.
;
Begum, Nusaiba
;
Faisal, Mohd. Nishat
; …
- In:
Journal of hospitality marketing & management
34
(
2025
)
2
,
pp. 145-174
Persistent link: https://www.econbiz.de/10015189113
Saved in:
4
Service
robots
and innovation : an ecosystem approach
Mahr, Dominik
;
Odekerken-Schröder, Gaby
;
Steins, Mark
- In:
The journal of product innovation management : an …
42
(
2025
)
5
,
pp. 874-896
Persistent link: https://www.econbiz.de/10015464240
Saved in:
5
Providing social support in technology-based service encounters : activating intrinsic motivations to create better outcomes
Aslan, Marjan
;
Keating, Byron W.
- In:
Journal of retailing and consumer services
84
(
2025
),
pp. 1-15
Persistent link: https://www.econbiz.de/10015441696
Saved in:
6
Robots at your service : understanding hotel guest acceptance with meta-UTAUT investigation
Marghany, Mostafa N. M.
;
Elmohandes, Nirmeen M. A. A.
; …
- In:
International journal of hospitality management
130
(
2025
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015434534
Saved in:
7
From function to feeling : exploring the effects of human-like traits in
service
robots
on perceived authenticity and value
Hien Thu Bui
;
Filimonau, Viachaslau
;
Sezerel, Hakan
- In:
Journal of hospitality marketing & management
34
(
2025
)
8
,
pp. 1097-1122
Persistent link: https://www.econbiz.de/10015551607
Saved in:
8
The effect of
service
robots
on employees' customer service performance and service-oriented organizational citizenship behavior
Gong, Taeshik
- In:
Journal of service theory and practice
35
(
2025
)
2
,
pp. 319-347
Persistent link: https://www.econbiz.de/10015373276
Saved in:
9
Embracing digital companions : unveiling customer engagement with anthropomorphic AI
service
robots
in cross-cultural context
Mehmood, Khalid
;
Kautish, Pradeep
;
Shah, Tejas R.
- In:
Journal of retailing and consumer services
79
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10015098491
Saved in:
10
Asymmetrical influences of
service
robots
' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
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