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  • Search: subject:"Service robots"
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Year of publication
Subject
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Robot 143 Roboter 143 Service robots 120 Dienstleistungsqualität 98 Service quality 98 Consumer behaviour 73 Konsumentenverhalten 73 Customer service 54 Kundenservice 54 Dienstleistungssektor 48 Service industry 48 Customer satisfaction 47 Kundenzufriedenheit 46 Artificial intelligence 38 Künstliche Intelligenz 37 service robots 30 Services 26 Dienstleistung 25 Automation 21 Automatisierung 20 Beziehungsmarketing 20 Relationship marketing 20 Hotel industry 18 Hotellerie 17 Anthropomorphism 14 Gastgewerbe 14 Hospitality industry 14 Innovation adoption 13 Innovationsakzeptanz 13 Gastronomie 12 Restaurant industry 12 Emotion 11 Hospital 11 Krankenhaus 11 Tourism industry 10 Tourismuswirtschaft 10 Hospitality 9 Coronavirus 8 Mobile robots 8 Robots 8
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Online availability
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Undetermined 145 Free 34 CC license 3
Type of publication
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Article 175 Book / Working Paper 6
Type of publication (narrower categories)
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Article in journal 135 Aufsatz in Zeitschrift 135 research-article 13 case-report 9 Aufsatz im Buch 5 Book section 5 Working Paper 4 non-article 4 technical-paper 3 Arbeitspapier 2 Graue Literatur 2 Hochschulschrift 2 Non-commercial literature 2 review 2 Article 1 Conference paper 1 Konferenzbeitrag 1 review-article 1
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Language
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English 181
Author
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Pransky, Joanne 8 Wirtz, Jochen 7 Kunz, Werner H. 5 Paluch, Stefanie 5 Söderlund, Magnus 5 Becker, Marc 4 Belanche, Daniel 3 Blut, Markus 3 Brock, Christian 3 Casaló, Luis V. 3 Flavián Blanco, Carlos 3 Huang, Dan 3 Ivanov, Stanislav 3 Ma, Emily 3 Mahr, Dominik 3 Meyer, Patrick 3 Odekerken-Schröder, Gaby 3 Pitardi, Valentina 3 Wang, Yao-Chin 3 Wünderlich, Nancy V. 3 Ahmadian, Ali 2 Balaenu, Dumitru 2 Balaji, M. S. 2 Balderas-Cejudo, Adela 2 Begum, Nusaiba 2 Borghi, Matteo 2 Buhalis, Dimitrios 2 Chen, Ching-fu 2 Chen, Li-Cheng 2 Cheng, Cheng-Feng 2 Chuah, Stephanie Hui-wen 2 De Keyser, Arne 2 Devi, S. Aicevarya 2 Doorn, Jenny van 2 Faisal, Mohd. Nishat 2 Felix, Augustin 2 Fuchs, Galia 2 Gursoy, Dogan 2 Hacikara, Ahmet 2 Hara, Tadayuki 2
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Institution
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Springer Fachmedien Wiesbaden 1
Published in...
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International journal of hospitality management 18 Industrial Robot: An International Journal 15 International journal of contemporary hospitality management 9 Journal of service research 9 Journal of retailing and consumer services 8 Journal of service management 8 Journal of hospitality marketing & management 7 Industrial Robot: the international journal of robotics research and application 6 Journal of Hospitality and Tourism Technology 6 Tourism management : research, policies, practice 5 Psychology & marketing 4 Technological forecasting & social change : an international journal 4 The service industries journal 4 Tourism management perspectives : TMP 4 Electronic markets : EM ; the international journal of electronic commerce and business media 3 Journal of business research : JBR 3 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 3 Service business 3 International Journal of Robotics Applications and Technologies (IJRAT) 2 Journal of the Academy of Marketing Science 2 Journal of vacation marketing 2 Operations research perspectives 2 Technological forecasting and social change : an international journal 2 A Research Agenda for Service Marketing 1 Asia Pacific Journal of Marketing and Logistics 1 Asia Pacific journal of marketing and logistics 1 Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik 1 CESifo Working Paper 1 CESifo working papers 1 Contemporary Trends in Marketing : Problems, Processes and Prospects 1 Decision : official journal of Indian Institute of Management Calcutta 1 Digital Transformation for Fashion and Luxury Brands : Theory and Practice 1 Emerging Technologies in Business : Innovation Strategies for Competitive Advantage 1 European Journal of Innovation Management 1 European journal of marketing 1 IIMB management review 1 Industrial Management & Data Systems 1 Information technology & tourism 1 International Journal of Contemporary Hospitality Management 1 International journal of human resource management 1
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Source
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ECONIS (ZBW) 144 Other ZBW resources 34 EconStor 3
Showing 1 - 10 of 181
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Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174
Persistent link: https://www.econbiz.de/10015189113
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The privacy paradox in interactions with service robots in the workplace
Stock-Homburg, Ruth; Knof, Merlind - In: International journal of human resource management 36 (2025) 3, pp. 385-413
Persistent link: https://www.econbiz.de/10015197007
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I care that you don't share : confidentiality in student-robot interactions*
Mennens, Kars; Becker, Marc; Briker, Roman; Mahr, Dominik; … - In: Journal of service research 28 (2025) 1, pp. 57-77
Persistent link: https://www.econbiz.de/10015375971
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The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior
Gong, Taeshik - 2025
Persistent link: https://www.econbiz.de/10015373276
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Factors Driving Adoption of Humanoid Service Robots in Banks
Hornuf, Lars; Meiler, Maximilian - 2024
We examine the technological and socioenvironmental factors influencing the adoption of humanoid service robots in … usefulness of humanoid service robots. Moreover, customer acceptance significantly enhances perceived ease of use by the bank … robots. However, the actual adoption rate of humanoid service robots in banks remains low, indicating the presence of …
Persistent link: https://www.econbiz.de/10015097101
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Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions
Wünderlich, Nancy V.; Blut, Markus; Brock, Christian - In: Journal of Product Innovation Management 41 (2024) 5, pp. 1022-1046
service development (NSD) managers seemingly favor service robots that feature anthropomorphic design metaphors, so they …. Our research encourages NSD managers and scholars to consider the effects of introducing anthropomorphic service robots on …
Persistent link: https://www.econbiz.de/10015101878
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Enhancing corporate brands through service robots : the impact of anthropomorphic design metaphors on corporate brand perceptions
Wünderlich, Nancy V.; Blut, Markus; Brock, Christian - In: The journal of product innovation management : an … 41 (2024) 5, pp. 1022-1046
Persistent link: https://www.econbiz.de/10015158098
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Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective
Osakwe, Christian Nedu; Říha, David; Elgammal, Islam … - In: International journal of retail and distribution management 52 (2024) 13, pp. 103-120
Persistent link: https://www.econbiz.de/10015162579
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Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos; Belk, Russell W.; Belanche, Daniel - In: Journal of business research : JBR 175 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
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Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots
Steins, Mark; Becker, Marc; Odekerken-Schröder, Gaby; … - In: Journal of business research : JBR 180 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014556472
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