leadership, service contact, human resources management, and service system, whereas service skills were embodied by functional … service orientation have differential positive effects on different types of the service skills. Research limitations … them for a better explanation of the effect of service orientation on service skills. Practical implications – Based on the …

Purpose – The purpose of this paper is to examine the relationship between customer service skills and customers … confirmatory factor analyses, the authors tested an integrated model of customer service skills and customer loyalty through … skills and customer loyalty. Findings – It was found that three of customer service skills components, namely; reputation …