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Automated customer assistance 1 Automation 1 Automatisierung 1 Beziehungsmarketing 1 Consumer behaviour 1 Customer integration 1 Customer satisfaction 1 Dienstleistung 1 Dienstleistungsqualität 1 Human-delivered service 1 Konsumentenverhalten 1 Kundenintegration 1 Kundenzufriedenheit 1 Relationship marketing 1 Service quality 1 Service transaction 1 Services 1 User experience 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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English 1
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Maier, Thomas 1 Roberts, Chris 1
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International journal of contemporary hospitality management 1
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ECONIS (ZBW) 1
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Did you mean: subject:"Service transactions" (5 results)
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The evolution of service toward automated customer assistance : there is a difference
Roberts, Chris; Maier, Thomas - In: International journal of contemporary hospitality management 36 (2024) 6, pp. 1914-1925
Persistent link: https://www.econbiz.de/10015133895
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