Davey, Janet; Alsemgeest, Rachael; O’Reilly-Schwass, … - In: International Journal of Contemporary Hospitality Management 29 (2017) 6, pp. 1745-1768
Purpose The purpose of this paper is to investigate intellectual capital (IC) reporting, from a service-centric approach, in the hotel industry. The strategic enhancement of value-creation and sustainable competitive advantage requires both management and measurement. Sound measurement and...