Search Results - subject:"Service-oriented HPWS consensus"

How and when service-oriented high-performance work systems foster employee service performance : A test of mediating and moderating processes

Wang, Zhen; Xu, Haoying - In: Employee Relations 39 (2017) 4, pp. 523-540

HPWS on service performance via service ability and customer orientation were significant only when service-oriented HPWS … consensus was high. Practical implications To elicit employees’ provision of excellent service, organizations should invest in …

Persistent link: https://www.econbiz.de/10014732374

How and when service-oriented high-performance work systems foster employee service performance : test of mediating and moderating processes

Wang, Zhen; Xu, Haoying - In: Employee relations 39 (2017) 4, pp. 523-540

Persistent link: https://www.econbiz.de/10011730507