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Search: subject:"Service-oriented high-performance work systems"
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Human Resource Management
5
Performance measurement
5
Performance-Messung
5
Personalmanagement
5
Arbeitsverhalten
3
Dienstleistungsqualität
3
Organizational behaviour
3
Service quality
3
Verhalten in Organisationen
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Work behaviour
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Arbeitsleistung
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Beziehungsmarketing
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Dienstleistungssektor
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Job performance
2
Leistungsmotivation
2
Relationship marketing
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Service industry
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Work motivation
2
customer orientation
2
work engagement
2
Ambidextrous organization
1
Arbeitszufriedenheit
1
Betriebsklima
1
Consumer behaviour
1
Dienstleistungsmanagement
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Digitale Dienste
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Einzelhandel
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Enterprise architecture
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HRM system strength
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In-role and extra-role service performance
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Intra-organizational social capital
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Job satisfaction
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Organisationale Ambidextrie
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Personality psychology
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Persönlichkeitspsychologie
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Public sector
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Resource-based view
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Ressourcenorientierter Ansatz
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Retail trade
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Ali, Muhammad
1
Aryee, Samuel
1
Chudhery, Muhammad Adnan Zahid
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Freeman, Susan
1
Guest, David E.
1
Hsiung, Hsin-Hua
1
Jo, Hyunyoung
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Kotzé, Theuns
1
Lei, Shen
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Luu Trong Tuan
1
Moss, Sherry E.
1
Mostert, Pierre
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Song, Lynda Jiwen
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Wang, Zhen
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Human relations : towards the integration of the social sciences
1
International journal of human resource management
1
Personnel review
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Public management review
1
Services marketing quarterly
1
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ECONIS (ZBW)
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High-performance work systems in public service units : examining the social capital and ambidexterity as mediating process
Ali, Muhammad
;
Freeman, Susan
;
Lei, Shen
;
Xiong, Lin
; …
- In:
Personnel review
53
(
2024
)
1
,
pp. 56-75
Persistent link: https://www.econbiz.de/10014466095
Saved in:
2
Service-oriented
high-performance
work
systems
and service role performance : applying an integrated extended self and psychological ownership framework
Jo, Hyunyoung
;
Aryee, Samuel
;
Hsiung, Hsin-Hua
;
Guest, …
- In:
Human relations : towards the integration of the social …
76
(
2023
)
1
,
pp. 168-196
Persistent link: https://www.econbiz.de/10013471885
Saved in:
3
Antecedents of retail employees' service performance : a store-level exploration of a climate-centric versus an engagement-centric approach
Kotzé, Theuns
;
Mostert, Pierre
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 142-166
Persistent link: https://www.econbiz.de/10014320366
Saved in:
4
Serving the customer, serving the family, and serving the employee : toward a comprehensive understanding of the effects of
service-oriented
high-performance
work
systems
Wang, Zhen
;
Xing, Lu
;
Song, Lynda Jiwen
;
Moss, Sherry E.
- In:
International journal of human resource management
33
(
2022
)
10
,
pp. 2052-2082
Persistent link: https://www.econbiz.de/10013370233
Saved in:
5
Service-oriented
high-performance
work
systems
and service-oriented behaviours in public organizations : the mediating role of work engagement
Luu Trong Tuan
- In:
Public management review
21
(
2019
)
6
,
pp. 789-816
Persistent link: https://www.econbiz.de/10012178795
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