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  • Search: subject:"Servicequalität"
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Year of publication
Subject
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Dienstleistungsqualität 5,690 Service quality 5,690 Customer satisfaction 1,233 Kundenzufriedenheit 1,233 Consumer behaviour 878 Konsumentenverhalten 878 Financial audit 842 Wirtschaftsprüfung 842 Beziehungsmarketing 754 Relationship marketing 754 Hospital 641 Krankenhaus 641 Gesundheitsversorgung 581 Health care 581 Qualitätsmanagement 573 Quality management 571 Product quality 502 Produktqualität 502 Gesundheitswesen 477 Health care system 477 Theorie 432 Theory 432 School 371 Schule 371 Hochschule 322 Higher education institution 320 Lehrkräfte 315 Teaching profession 315 Bildungsniveau 299 Educational achievement 299 Patienten 221 Patients 221 Allgemeinbildende Schule 212 School of general education 212 Competition 195 Estimation 194 Schätzung 194 Bildungsertrag 193 Returns to education 193 Students 193
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Online availability
All
Free 5,690 CC license 521
Type of publication
All
Book / Working Paper 4,082 Article 1,607 Journal 1
Type of publication (narrower categories)
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Article in journal 1,606 Aufsatz in Zeitschrift 1,606 Graue Literatur 1,167 Non-commercial literature 1,167 Arbeitspapier 1,060 Working Paper 1,060 Hochschulschrift 76 Thesis 36 Conference paper 28 Konferenzbeitrag 28 Collection of articles of several authors 19 Konferenzschrift 19 Sammelwerk 19 Amtsdruckschrift 15 Government document 15 Conference proceedings 11 Collection of articles written by one author 10 Sammlung 10 Aufsatz im Buch 9 Book section 9 Case study 6 Fallstudie 6 Aufsatzsammlung 5 Forschungsbericht 4 Glossar enthalten 2 Glossary included 2 Bibliografie 1 Bibliografie enthalten 1 Bibliography 1 Bibliography included 1 Interview 1
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Language
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English 5,556 German 128 Spanish 8 Italian 2 Danish 1 French 1 Hungarian 1 Undetermined 1
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Author
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Siciliani, Luigi 48 Straume, Odd Rune 34 Hanushek, Eric Alan 33 Brekke, Kurt R. 32 Rivkin, Steven G. 31 Propper, Carol 28 Usman, Osly 24 Gravelle, Hugh 20 McMillan, Robert 19 Kain, John F. 17 Pathak, Parag A. 17 Hanushek, Eric A. 15 Kane, Thomas J. 15 Rockoff, Jonah E. 15 Van Reenen, John 15 Carneiro, Pedro 14 Gruber, Jonathan 13 Staiger, Douglas 13 Town, Robert J. 13 Figlio, David N. 12 Gaynor, Martin 12 Piopiunik, Marc 12 Rebitzer, James B. 12 Zölitz, Ulf 12 Angrist, Joshua D. 11 Huckman, Robert S. 11 Kessler, Daniel P. 11 Koning, Pierre 11 Moscelli, Giuseppe 11 Salamanca, Nicolás 11 Wübker, Ansgar 11 Bloom, Nicholas 10 Francis, Jere R. 10 Gowrisankaran, Gautam 10 Horwitz, Jill R. 10 Rahman, Zillur 10 Talib, Faisal 10 David, Guy 9 Feld, Jan 9 Grabowski, David C. 9
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Institution
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National Bureau of Economic Research 194 European Commission / Joint Research Centre 13 World Bank 13 European Foundation for the Improvement of Living and Working Conditions 8 European Commission / Directorate-General for the Information Society and Media 5 Hochschulrektorenkonferenz 5 European Commission / Directorate-General for Education, Youth, Sport and Culture 4 European Commission / Directorate-General for Health and Food Safety 4 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 4 Christian-Albrechts-Universität zu Kiel 3 European Centre for the Development of Vocational Training 3 European Parliament / Directorate-General for Internal Policies of the Union 3 World Bank Group 3 ACA 2 DAAD 2 ENQA 2 European Commission / Consumers, Health and Food Executive Agency 2 European Commission / Directorate-General for Health and Consumers 2 European Commission / Directorate-General for Research 2 European GNSS Supervisory Authority 2 Europäische Kommission 2 Europäische Kommission / Gemeinsame Forschungsstelle 2 Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions 2 Forum Bildung 2 Institute for Fiscal Studies 2 National Institute of Economic and Social Research 2 Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn> 2 OECD 2 OECD / International Transport Forum 2 SamKnows Limited 2 Spark Ltd 2 Technische Universität Clausthal 2 Time.lex 2 Universitetet i Oslo / Økonomisk institutt 2 Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale 2 Universität Ulm 2 Weltbankgruppe 2 Airports Council International 1 Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat 1 Applica 1
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Published in...
All
NBER working paper series 195 NBER Working Paper 187 Cogent business & management 110 Discussion paper series / IZA 104 Working paper / National Bureau of Economic Research, Inc. 90 IZA Discussion Paper 54 CESifo working papers 48 Journal of Asian finance, economics and business : JAFEB 48 European research studies 47 Administrative Sciences : open access journal 42 Working paper 40 International journal of economics and financial issues : IJEFI 30 Discussion paper 28 CESifo Working Paper Series 27 Journal of retailing and consumer services 27 CHE research paper 26 Ruhr economic papers 26 Journal of service research 24 Pakistan journal of commerce and social sciences 24 Journal of industrial engineering and management : JIEM 23 Journal of open innovation : technology, market, and complexity 22 World Bank Policy Research Working Paper 22 Global business and finance review 17 Policy research working paper : WPS 17 Asian journal of accounting research 16 China journal of accounting research : CJAR 16 Policy Research Working Paper 16 Faculty & research / Insead : working paper series 15 Health economics review 15 International journal of auditing : IJA 15 Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas 15 Working papers / Harvard Business School, Division of Research 15 Future Business Journal 14 Journal of Contemporary Issues in Business and Government 14 World Bank E-Library Archive 14 Journal of risk and financial management : JRFM 13 Working paper / World Institute for Development Economics Research 13 Cogent economics & finance 12 Discussion paper / NHH, Department of Economics 12 Psychology & marketing 12
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Source
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ECONIS (ZBW) 5,690
Showing 1 - 10 of 5,690
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Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174
Persistent link: https://www.econbiz.de/10015189113
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Cybersecurity practices and supply chain performance : the case of Jordanian banks
Al-Khatib, Saleh Fahed; Ibrahim, Yara Yousef; Alnadi, … - In: Administrative Sciences : open access journal 15 (2025) 1, pp. 1-27
This study explores the impact of cybersecurity practices on supply chain performance in the Jordanian banking sector. A survey was used to obtain data from managers and customers. Data from 40 managers' and 250 digital banking customers' surveys were collected, of which 220 were valid to be...
Persistent link: https://www.econbiz.de/10015192955
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E-service failure and recovery strategy in times of crisis : effect on peer attitudes, expectation and future intention
Foroudi, Pantea; Tabaghdehi, S. Asieh Hosseini; Cillo, … - In: Review of managerial science : RMS 19 (2025) 2, pp. 537-571
Persistent link: https://www.econbiz.de/10015194561
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The rise of person-centered care : effects of single-room nursing home quotas on long-term care
Herr, Annika; Lückemann, Maximilian; Reichert, Arndt R. - 2025
This study examines the implications of the rising person-centered care model on the long-term care market, specifically focusing on the promotion of higher single-room occupancy in nursing homes. We exploit the staggered implementation of a state-level policy that requires nursing homes to meet...
Persistent link: https://www.econbiz.de/10015175369
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Hospital crowding and patient outcomes
Frimmel, Wolfgang; Glaser, Felix; Pruckner, Gerald J. - 2025
Using high-quality administrative data from Upper Austria, we analyze the effect of hospital crowding on patients' short- and medium-term healthcare utilization and labor market outcomes. Focusing on acute inpatient diagnoses, we exploit idiosyncratic variation in daily diagnosis-related...
Persistent link: https://www.econbiz.de/10015176973
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European quality assurance scheme for breast cancer services
European Commission / Joint Research Centre - 2025
The European Commission Initiative on Breast Cancer offers a person-centred quality assurance scheme (the European QA scheme) alongside the European evidence-based guidelines. This initiative aims to support healthcare providers and screening programme organisers, as well as policymakers and...
Persistent link: https://www.econbiz.de/10015323873
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European quality assurance scheme for breast cancer services
European Commission / Joint Research Centre - 2025
The European Commission Initiative on Breast Cancer offers a person-centred quality assurance scheme (the European QA scheme) alongside the European evidence-based guidelines. This initiative aims to support healthcare providers and screening programme organisers, as well as policymakers and...
Persistent link: https://www.econbiz.de/10015323874
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The role of individual dimensions of business relationship quality and business customer value in building loyalty in microfinance
Tegambwage, Amani Gration; Kasoga, Pendo Shukrani - In: Journal of innovation and entrepreneurship : JIE 14 (2025), pp. 1-19
This study examines the efects of individual dimensions of business relationship quality (BRQ), namely trust, respect, and reciprocity, on business customer value (BCV) and customer loyalty (CL) in the microfnance industry. In addition, the study investigates the mediation efects of BCV on the...
Persistent link: https://www.econbiz.de/10015324752
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Audit partner narcissism and audit reports readability : evidence from lead and review audit partners
Rajabalizadeh, Javad; Schadewitz, Hannu - In: Managerial auditing journal 40 (2025) 1, pp. 30-65
Persistent link: https://www.econbiz.de/10015207203
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Using PLS-SEM and XAI for causal-predictive services marketing research
Goktas, Polat; Dirsehan, Taşkın - In: The journal of services marketing 39 (2025) 1, pp. 53-68
Persistent link: https://www.econbiz.de/10015207233
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