This paper considers pricing and capacity sizing decisions, in a single-class Markovian model motivated by communication and information services. The service provider is assumed to operate a finite set of processing resources that can besharedamong users; however, this shared mode of operation...

In most applications ofDEA presented in the literature, the models presented are designedto obtain a single measure of efficiency. In many instances however,the decision making units involved may perform several differentand clearly identifiable functions, or can be separated intodifferent...