Search Results - subject:"Smart Service"

Smart service quality in hospitality : a quantitative assessment using MCDM and clustering methods

Ayvaz-Çavdaroğlu, Nur; Iyanna, Shilpa; Foster, Monika - 2024

Persistent link: https://www.econbiz.de/10015339233

Smartness unleashed : a multilevel model for understanding consumers' perceptions and adoption across a myriad of smart offerings

Fricke, Antje; Pieper, Nadine; Woisetschläger, David - In: Journal of service theory and practice 34 (2024) 2, pp. 163-190

Persistent link: https://www.econbiz.de/10014526056

The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology

Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1105-1129

Persistent link: https://www.econbiz.de/10015081111

The SmartSI Compass : a method for generating smart service innovation ideas

Kuch, Felicitas; Lindenthal, Anna-Katharina; … - In: Information & management : the international journal of … 61 (2024) 5, pp. 1-20

Persistent link: https://www.econbiz.de/10015081287

Eliminating customer experience pain points in complex customer journeys through smart service solutions

Holz, Heiko F.; Becker, Marc; Blut, Markus; Paluch, Stefanie - In: Psychology & marketing 41 (2024) 3, pp. 592-609

Persistent link: https://www.econbiz.de/10014467620

Eliminating customer experience pain points in complex customer journeys through smart service solutions

Holz, Heiko F.; Becker, Marc; Blut, Markus; Paluch, Stefanie - In: Psychology & Marketing 41 (2023) 3, pp. 592-609

3 further examines how smart service solutions, as new technologies, can address and resolve these pain points …. Furthermore, it establishes a connection to the emerging field of research on the impact of smart service solutions on the CX. …

Persistent link: https://www.econbiz.de/10014525715

Unleashing the digital building bricks

Muschkiet, Michel; Wulfert, Tobias; Woroch, Robert; … - In: Electronic Markets 33 (2023) 1

The increasing online competition, associated changes in customer behaviors, and effects of the pandemic in recent years have led to increasing retail store closures. This development has given rise to a downward spiral in terms of a decreasing attractiveness of local shopping places and a...

Persistent link: https://www.econbiz.de/10015113066

Unleashing the digital building bricks

Muschkiet, Michel; Wulfert, Tobias; Woroch, Robert; … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10014374892

When smart products become dumb (again) : voluntary and legally required service updates and their impact on consumers' purchase intention

Schleef, Melina; Bilstein, Nicola; Schrader, Paul Tobias; … - In: Journal of service management research : SMR 7 (2023) 1, pp. 52-65

Persistent link: https://www.econbiz.de/10015168440

Characterising smart service systems : revealing the smart value

Kurtz, Julian; Zinke-Wehlmann, Christian; Lugmair, Nina; … - In: Journal of service management research : SMR 7 (2023) 2, pp. 112-128

Persistent link: https://www.econbiz.de/10015168585