Blaurock, Marah; Čaić, Martina; Okan, Mehmet; Henkel, … - In: International Journal of Consumer Studies 46 (2022) 5, pp. 1877-1899
Social robots are gradually entering the organizational frontline, and research is beginning to unveil the implications … successfully integrating embodied social robots in consumer‐facing services. In this light, a systematic literature review was …, and when to integrate social robots in practice and a comprehensive future research agenda are developed. …