"Rapid urbanization and increasing demand for efficient public transportation have highlighted the need to understand public perceptions of service quality. Traditional evaluation methods may not fully capture user experiences and perceptions, and the emerging large-scale social media data...

Panic-buying and shortages of essential commodities is common during early phases of a disaster or an epidemic. The goal of this paper is develop a methodology which includes social media information in optimization models of searching essential commodities during disasters and improves the...