Purpose – The Conference on Corporate Communication serves as a forum to “exchange ideas and information on relevant issues facing the corporate communication profession.” What have we found over the past 10 years? What themes have been seen as “relevant” and how has what we research...

Purpose – This paper seeks to contribute to the literature about the resistance to industry technological change in old technology‐based communities of practice. Design/methodology/approach – The paper reports an explanatory case study in order to achieve this purpose: the resistance to...

Purpose – The importance of social issues is well established in the literature on resistance to change. However, much can be gained by including physical objects in the analysis. Using actor‐network theory, this paper aims to explore the resistance of non‐human actors in organizational...

Purpose – The purpose of this paper is to examine the validity of the proposed integrated socio‐technical knowledge management (KM) model, and to determine the relative importance of social and technical initiatives in organizational KM. Design/methodology/approach – The conceptual model...

Purpose – Turnover of managerial employees at junior and middle levels has been widely recognized as a critical organizational concern. The problem happens to be more intensified for organizations belonging to the service sector as the services provided to client/customer groups get directly...

Purpose – The purpose of this paper is to examine a unique sociotechnical system in its historical context to better understand and appreciate how a naturalistic organization enacted five key characteristics identified as critical to sociotechnical systems by theorists hundreds of years after...

Purpose – Reflects on experiences when traditional IT approaches were used to design large IT systems and ended in failure. Design/methodology/approach – The requirements‐gathering process is usually a very complex affair and can represent a major obstacle to successful system development....