Purpose – The paper aims to highlight how the global head of learning at Thomson Reuters uses mind maps to keep track of the different threads and aspects of training throughout the worldwide, 50,000‐employee company. Design/methodology/approach – The paper explains how mind maps work and...

Purpose – The purpose of this paper is to discuss the collaborative practices of virtual teams carrying out knowledge‐based work and the tools required/used to assemble “collective” artefacts. Design/methodology/approach – The vast majority of recent work on communities of practice is...

Purpose – The purpose of this paper is to identify the utility of Web of Science, Scopus and Google Scholar as citation analysis tools for the social sciences. Design/methodology/approach – The 25 most‐accessed articles in 163 social sciences journals are searched in three citation...

Purpose – The purpose of this paper is to describe a new software tool that graphically depicts analysis of visitor traffic. This new tool is the graph‐based server log analysis program (GSLAP). Design/methodology/approach – Discovering hidden and meaningful information about web users'...

Purpose – A strong and fast‐cycle innovation system has been developed to counter the ongoing threat of computer viruses within computer systems employing vulnerable operating systems. Generally, however, the innovative applications that develop in response to each generation of computer...

Purpose – Describes how new software is enabling a Netherlands‐based multinational food producer to support the careers and development of its international high‐flyers. Design/methodology/approach – Examines the weaknesses of the old system and the advantages of the new software being...

Purpose – This paper seeks to develop universal software (a programming framework) enabling the implementation of service robot controllers. The software should distinguish the hardware‐oriented part of the system from the task‐oriented one. Moreover, force, vision as well as other sensors...

Purpose – Quality improvement is critical to the success of software development organizations. Automated tools can greatly assist in the implementation of quality improvement. The purpose of this paper is to investigate the state of tool support of software process improvement....

Purpose – Describes new software that helps UK media company Sterling Print to manage its 18 shift patterns across the 24‐hour, seven‐day working week. Design/methodology/approach – Draws on information supplied by the Sterling Print finance director and the UK general manager of the...