This study took a giant step in determining the various expectations from the generalities of software adopted and used by libraries and information centers. The paper accords librarians with first-hand information to assess all forms of software before eventual adoption for use. The various...

The paper discusses the final results of research into the use and impact of ICT on a sample of firms in the Calabria region of southern Italy processing typical food products (salami, citrus fruits, oil, cheese) certified as PDO or PGI. The specific sample was chosen for two reasons: on the one...

This paper explores the practical usage of insights on knowledge management (KM) to support innovation in a software organization. The organization has for some time engaged in software process improvement (SPI) initiatives to improve its operation. The paper applies two complementary approaches...

Decribes how ESC, a holding company for a gas and electric utility and non‐utility energy business, completed the acquisition of Oracle’s enterprise resource planning (ERP) solution (finance and related applications) at a cost of US$6.5 million in March 1997. From initiation to completion,...

Two distinct phases of ERP have been identified. The first phase refers to the changes that an organization undergoes in transforming from the old system and “going live” with the ERP system. The second phase, also called the second wave of ERP, refers to the actions subsequent to ERP...

Agent technology has been applied to design new services simplifying product and merchant brokering in several customer industries. The term “shopbots” is now generally used to characterize these services. Proposes that shopbots will make customers more rational and less loyal and that...

The literature in the field of knowledge management shows a certain preoccupation with information technology (IT) and technical solutions while it reflects a limited view of organisational knowledge. The practice of knowledge management is commonly degraded to implementation of new IT‐based...

Economic aspects of digital journal production and delivery were explored using Ithink Analyst, a modelling software package. Three models were developed and simulations were used to monitor the effect of variations in the values of key model elements. The results suggest that scholarly journals...

Enterprise resource planning (ERP) is a set of applications that automate finance and human resource departments and help manufacturers handle jobs such as order processing and production scheduling. This paper attempts to provide an overview of an ERP system along with the real experiences of...