Trinkaus, Hans L. - In: Proceedings of I-KNOW '09 : 9th International …, (pp. 391-396). 2009
30.000 advisory calls per year! How to analyze, rate and improve them interactively? For getting these goals a novel technique is introduced, which is based on a structure similar to a music score. Via a “duet”, guided by the advisor called, the main contents of the dialogue are extracted...