"This book is a reference guide for researchers entering the promising field of conversational agents, providing an introduction to fundamental concepts in the field, collecting experiences of researchers working on conversational agents, and reviewing techniques for the design and application...

"Convergence is undoubtedly revolutionizing communications technologies and businesses, merging networks of different types and origins. Hence, the future depends on the success of combining old and new solutions to serve new customer needs. Thus, this book addresses Intelligent- and IP-Networks...