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Search: subject:"Standardized service"
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Lai, John
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International Journal of Contemporary Hospitality Management
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International journal of contemporary hospitality management
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Does
standardized
service
fit all? : Novel service encounter in frontline employee-customer interface
Lai, John
;
S. Lui, Steven
;
H.Y. Hon, Alice
- In:
International Journal of Contemporary Hospitality Management
26
(
2014
)
8
,
pp. 1341-1363
encounter is crucial to innovation, and a
standardized
service
does not fit every situation. …
Persistent link: https://www.econbiz.de/10014764676
Saved in:
2
Does
standardized
service
fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
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